Position SummaryThe Digital Delivery Manager is responsible for managing the execution, consistency, and performance of digital delivery services across projects and teams. This role translates Digital Delivery Services (DDS) strategy into operational reality by overseeing people, workflows, tools, and standards to ensure predictable, high-quality project outcomes.
This role serves as a team leader and delivery integrator, balancing leadership with active participation in project delivery. This role also remains engaged in real project conditions by resolving complex delivery challenges, supporting high-impact execution, and ensuring digital delivery approaches are practical, scalable, and aligned with project needs.
Essential Job Functions & AccountabilitiesDelivery Management, Planning & Execution
- Manages digital delivery performance across assigned projects, sectors, or portfolios
- Analyzes project scope, complexity, and delivery requirements to determine appropriate digital delivery approach
- Develops or contributes to project-specific digital delivery execution plans, including workflows, resourcing, and tool alignment
- Ensures DDS workflows, standards, and tools are applied consistently and effectively across projects
- Monitors delivery quality, efficiency, and adherence to digital delivery processes
Standards Enforcement, Tools & Process Adoption
- Drives adoption and enforcement of Digital Delivery standards, ensuring consistent application of tools, platforms, and workflows across projects and addressing non-compliance directly
- Partners with Digital Delivery Specialists to deploy and operationalize tools, automations, and advanced workflows across active projects
- Identifies execution gaps and provides feedback to DDS leadership to inform continuous improvement and strategic evolution
- Leads or supports training, onboarding, and enablement efforts to ensure successful outcomes.
Metrics, Reporting & Continuous Improvement
- Tracks delivery performance indicators (quality, efficiency, utilization, risk) across projects
- Provides clear reporting to DDS leadership on team capacity, performance, and trends
- Uses direct project involvement to validate performance metrics and identify root causes of delivery challenges
- Contributes to continuous improvement initiatives, pilot efforts, and maturity growth of Digital Delivery,
Team Leadership & Development
- Directly manages Digital Delivery staff
- Assigns work, balances workloads, and forecasts resource needs in coordination with DDS leadership
- Coaches team members on technical growth, workflow execution, and professional development
- Supports performance reviews, goal setting, and career progression planning.
- Reinforces accountability, consistency, and quality across the team
Core CompetenciesCommunication
- Keeps others well informed and prioritizes audiences, accuracy, and timeliness.
- Facilitates an efficient, consistent workflow and exchange of information.
- Adjusts communication based on needs and make-up of audience.
Integrity
- Leads by example, challenges assumptions, and creates candid feedback loops.
- Aligns personal actions and words, extends and receives trust, and upholds commitments.
- Maintains the confidence of clients and colleagues, especially when handling sensitive information.
Quality Orientation
- Creates a sense of urgency to tackle problems and rewards responsiveness.
- Recognizes opportunity for improvement, creating and supporting processes and feedback to improve results.
- Holds others accountable for doing their best work.
Teamwork/Inclusion
- Promotes a culture of collaboration across roles and teams.
- Navigates difficult conversations with diplomacy and leverages cooperative efforts to resolve conflict.
- Confronts exclusionary behavior and participates productively in discussions of diverse, sensitive societal topics.
Continuous Learning
- Pursues challenging assignments and new knowledge.
- Encourages experimentation when faced with new challenges.
- Examines mistakes, clarifies lessons learned, and applies to future work.
Functional/Technical Expertise
- Leverages area of expertise to contribute to team and company goals.
- Promotes an environment where people openly share their expertise, experiences, opinions, ideas, and perspectives.
- Maintains knowledge, skills, and abilities relevant to success throughout job functions.
Leadership
INSPIRES THE ORGANIZATION- Personifies the values of the organization and champions organizational culture and vision, earnestly supporting and mobilizing decisions made by organizational leadership.
- Navigates ambiguity and change in a positive way, proactively seeking support from leadership when needed.
FOCUSES ON CLIENT EXPERIENCE - Fosters positive client relationships and coaches others to do the same, striving for best-in-class service and internal and external client satisfaction.
- Anticipates and responds proactively to changes in client needs, priorities, and/or expectations, ensuring quality results.
DEVELOPS THE STRENGTHS OF OTHERS - Demonstrates empathy and builds strong relationships with colleagues.
- Seeks and shares productive feedback with candor to help others grow, celebrating the effort, progress, and everyday wins of colleagues.
DRIVES ACCOUNTABILITY, QUALITY, AND INNOVATION - Expects and drives high-quality results and welcomes innovative strategies, especially in times of change.
- Models financially responsible behaviors and coaches others to be fiscally mindful as employee-owners.
Required Education, Experience, Licenses & Technical Competencies- Bachelor's degree in engineering, Architecture, Construction, Technology, or related field (or equivalent experience)
- 10 or more years of experience in BIM, Digital Delivery, Design Technology, or related delivery roles
- A minimum of 2 years leadership/management experience preferred.
- Strong understanding of project delivery environments and multidisciplinary coordination
- Demonstrated ability to manage people, priorities, and competing demands
- Demonstrated experience managing complex project delivery, coordinating across multiple teams, and applying digital delivery workflows
- Maintains active proficiency in digital delivery tools, (i.e. Autodesk Forma, Dynamo, Python, Revit, Navisworks, etc.) workflows, and coordination practices
- Must demonstrate proficiency in all core competencies as described and characterized in this job description.
Physical & Other Requirements- Other duties as assigned.
- Prolonged periods of sitting or standing at a desk and working on a computer.
- Occasional travel may be required (10-15%).
- Ability to read, write and communicate in English.
Let's Talk PerksWe take care of our people. As a Henderson employee, you'll enjoy some pretty awesome perks. Trust us, your friends will all have work envy.
Culture- Flexible Work Hours (Because we all need to balance work and life.)
- Casual Dress Code (Be yourself, please.)
- Paid Volunteer Time (We literally pay you to volunteer.)
- Paid Parental Leave (Because we know both parents deserve to be there for a new child.)
- Health and Wellness Initiatives (Get Fit and Stay Fit.)
- Receptive and Forward-Thinking Leadership (Our doors are always open.)
- Clear Career Path Options (We want you to excel.)
Benefits- Industry-leading 401K match and profit sharing (When the company succeeds, we all share in that success.)
- Employee Stock Ownership Plan (Yes, our employees are the owners.)
- Paid Training for Professional Development (We'll pay for the time you take getting better at what you do.)
- Performance Bonuses (When you do well, we reward you for your work.)
- Comprehensive and Extensive Insurance (We've got you covered.)
- Paid Term Life and Disability (We've got your family covered, too.)
- Health Savings Account & Flexible Spending Accounts (We'll help you take advantage of tax savings.)
- Paid Time Off and Sick Time off (Take a break. You deserve it!)
- Financial Wellness & Coaching Program (Financial security makes you a happier team member.)
More information can be found here - https://www.hendersonengineers.com/careers/.
