TeleTech

DFIR Engagement Manager

TeleTech$69K — $158K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years managing multiple large-scale projects
  • Experience in cyber incident response or digital forensics
  • Background in cybersecurity at a privacy law firm or incident response environment
  • Knowledge of PMO processes like planning and finance projections
  • Strong ability to handle in-flight projects
  • Excellent communication of technical concepts to varied audiences
  • Capability to navigate crisis situations with composure
  • High proficiency in cross-functional teamwork and analytical problem-solving

Responsibilities

  • Oversee high-impact incident response engagements for commercial clients
  • Coordinate multiple DFIR teams during cyber crisis events
  • Partner with clients to gather project scopes and deliver updates
  • Resolve client issues and ensure project deliverables are met
  • Lead Agile development of project roadmaps and milestones
  • Track progress and communicate client needs effectively
  • Drive towards resolutions in complex crisis situations

Benefits

  • Comprehensive health, life, and disability insurance
  • Retirement and financial benefits including tuition assistance
  • Paid leave and work-life balance programs
  • Employee recognition awards for outstanding performance
  • Opportunities for professional development
  • Eligibility for part-time employees working 20+ hours a week
Full Job Description
DFIR Engagement Manager
The Opportunity:

You know that project managers touch every single part of a business and wear multiple hats: from caring for the client and their meaningful project goals to participating in business development and being a key contributor to their employees' growth. We're looking for someone like you to help our clients meet their mission by providing crisis management and leadership for our commercial clients experiencing a cyber breach event.

As a leader on our team, you'll oversee the delivery of high volume, high impact emergency incident response engagements. As you help to coordinate multiple Digital Forensics and Incident Response (DFIR) delivery team activities, you'll partner with clients to gather scoping information, deliver updates, resolve issues, and help them manage their cyber crisis. You'll move quickly in an exciting, high volume, and fluid environment to lead the Agile development of a project roadmap, milestones, and metrics to track progress while working to coordinate multiple DFIR teams, on-site recovery teams, clients, and counsel to ensure that the cyber crisis response activities remain on-track, status and actions are collected and communicated effectively, and client needs are met.

Work with us to transform the future of DFIR as we help commercial and critical infrastructure companies around the world scope, respond, investigate, and recover from major cyber attacks.

Join us. The world can't wait.

You Have:
  • 3+ years of experience with progressive project management, including managing multiple large-scale projects concurrently
  • Experience in cyber incident response or digital forensics
  • Experience supporting the cybersecurity industry in a privacy law firm or cybersecurity incident response environment
  • Experience with project management and PMO processes, including project planning, resource planning, monthly finance projections, and change requests
  • Ability to pick up in-flight projects and drive to completion
  • Ability to communicate abstract and technical concepts to multiple types of customers and law firms, including cyber warfare and sensitive information, in clear, concise, and accessible ways
  • Ability to pivot and respond to unpredictability and challenging chaos from the customer during fast-paced crisis events
  • Ability to work well in cross-functional teams, analyze problems, apply quantitative analytical approaches, and communicate effectively and confidently
  • Ability to read, stay ahead of, and de-escalate customers in crisis scenarios while guiding towards minimal impact in full crisis situations, including iterating to customers best-case resolutions from complicated scenarios
  • HS diploma or GED


Nice If You Have:
  • Experience working for a management firm or privacy law firm
  • Experience working across different commercial industries, including financial services, manufacturing, or energy
  • Bachelor's degree in Cybersecurity, Digital Forensics, or a related field
  • PMP Certification
  • CCE, EnCE, CFCE, ACE, CISSP, GCIA, GCFE, GCFA, GREM, or GNFA Certification


Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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