Creative Information Technology

DevOps Engineer - Washington, DC

Creative Information Technology • $110K — $130K *
Falls Church, VA 22042In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or equivalent experience
  • 3+ years of Jira administration or engineering experience
  • Hands-on experience developing integrations with GitLab and ServiceNow
  • Proficiency in scripting languages such as Python, PowerShell, or JavaScript
  • Strong understanding of Agile methodologies and DevSecOps principles
  • Experience migrating from Azure DevOps or similar platforms to Jira

Responsibilities

  • Serve as the technical lead for Jira within Atlassian Government Cloud
  • Consolidate planning tools by transitioning from Azure DevOps and GitLab to Jira
  • Administer, configure, and optimize Jira for project management and Agile needs
  • Design custom workflows and manage user permissions within Jira
  • Implement and maintain integrations between Jira and enterprise systems
  • Automate data synchronization for traceability from planning to release
  • Provide guidance on Agile practices and tool usage to teams

Benefits

  • Opportunity to work with cutting-edge technologies in a government cloud environment
  • Collaborative work culture focused on Agile methodologies
  • Professional development through partnerships with the Agile Transformation Office
  • Work on a critical project that impacts enterprise-level operations
  • Exposure to a variety of enterprise systems and integration challenges
Full Job Description
DevOps Engineer - Washington, DC

Role and Responsibilities
  • The DevOps Engineer (specifically Jira Platform Engineer) will serve as the technical lead of our Jira instance within Atlassian Government Cloud (AGC) and is responsible for administering, configuring, and integrating the application within our enterprise technology ecosystem. This position plays a pivotal role in consolidating our collaborative planning tools- transitioning from Azure DevOps (on-prem), GitLab (on-prem), and ServiceNow for Agile planning to Jira-while enabling and scaling Agile practices across the organization.
  • The ideal candidate is both technically proficient and strategically minded, with a strong understanding of Agile methodologies, DevSecOps workflows, and enterprise system integration.
  • Administering, configuring, and integrating the Jira Atlassian SaaS for government cloud within our enterprise technology ecosystem.
  • Consolidating our collaborative planning tools-transitioning from Azure DevOps (onprem) and GitLab (on-prem) to Jira Atlassian Government Cloud (AGC) SaaS for government.
  • Building robust, automated, and secure integrations between Jira SaaS for government and core enterprise systems (e.g. ServiceNow, GitLab), enabling end-to-end visibility across planning, development and operations


Jira Administration & Engineering
  • Administer, configure, and optimize Jira AGC to meet enterprise project management and Agile delivery needs.
  • Design and maintain custom workflows, issue types, screens, fields, and automation rules aligned with organizational Agile frameworks and guidelines.
  • Manage user permissions, group roles, and security schemes to ensure governance and compliance.
  • Monitor Jira license utilization, user growth, and application usage to ensure efficient use of subscriptions.
  • Collaborate with procurement teams to support renewal, optimization, and budget decisions.
  • Recommend and integrate plugins from Atlassian Marketplace, as needed.


System Integration & Development
  • Design, implement, and maintain seamless integrations between Jira with other enterprise systems, such as GitLab (source control & CI/CD), and ServiceNow (ITSM), using Okta, REST APIs, webhooks, middleware, and scripting.
  • Automate data synchronization across platforms to support traceability from planning to release.
  • Troubleshoot and optimize integration pipelines to ensure performance, security, and scalability.
  • Partner with infrastructure and cybersecurity teams to align integrations with enterprise security and compliance standards.
  • Develop and maintain technical documentation, standards, and best practices.


Agile Enablement
  • Partner with the Agile Transformation Office to translate Agile practices into effectiven Jira configurations and usage patterns.
  • Provide technical guidance and mentoring to Scrum Masters, Product Owners, and teams on best-practice tool utilization.
  • Support reporting and analytics initiatives, ensuring reliable Agile metrics (velocity, burndown, cycle time, etc.).
  • Support and enable teams transition from Azure DevOps Boards, Gitlab, Jira (hosted) to JIRA SaaS.

Minimum Qualification
  • Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
  • 3+ years of hands-on experience administering and/or engineering Jira (Self-hosting or SaaS).
  • Proven, hands-on experience developing custom integrations with enterprise platforms, especially GitLab and ServiceNow.
  • Proficiency in scripting (Python, PowerShell, or JavaScript) and REST API integration.
  • Strong understanding of Agile methodologies (Scrum, Kanban, SAFe) and DevSecOps principles.
  • Experience in enterprise migrations from Azure DevOps or similar tools to Jira.

Preferred Qualification
  • Familiarity with Atlassian ecosystem (Confluence, Bitbucket, Atlassian Government Cloud) and marketplace apps.
  • Experience working in a DevSecOps or Platform Engineering environment.
  • Experience with information security, privacy, and risk assessment standards including
  • FISMA, SOX, FedRAMP, etc. is preferred.
  • Federal government experience is preferred.
  • Atlassian Certified Professional (ACP-620, ACP-120, or equivalent) preferred.

About Creative Information Technology

Creative Information Technology is a software development company that specializes in custom software development, web development, and mobile app development. The company was founded in 1998 and is headquartered in Wilmington, Delaware. Creative Information Technology's clients include small and medium-sized businesses across a range of industries.
Learn more about Creative Information Technology
Size
100 employees
Industry
Information Technology
Founded
1998
* Ladders Estimates

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