Tyto Athene is searching for two Desktop Support Engineers/Endpoint Administratorsto support a customer based in Washington, DC.

Responsibilities:

• Resolve Tier I and Tier II Help Desk tickets
• Desktop/laptop deployment and imaging
• Windows & macOS support
• Software installation and troubleshooting
• Hardware replacement
• Mobile device support
• Active Directory / Entra ID administration
• MFA and identity troubleshooting
• Conference room technology support
• Asset management
• Knowledge base updates
• SOP creation
• Customer support and ticket management
• Coordinate with Networking, Cloud, Engineering, and Cybersecurity teams

• Engineers will spend nearly half their time on engineering initiatives, including:

  • Endpoint automation
  • PowerShell scripting
  • Endpoint imaging improvements
  • Patch management
  • Vulnerability remediation
  • Endpoint modernization
  • Incident response support
  • Documentation and process improvement

Required:

• 5+ years of enterprise IT support experience
• Windows 10/11 administration
• macOS administration
• Active Directory / Microsoft Entra ID
• Microsoft Intune
• JAMF
• Ivanti
• KACE
• Mobile Device Management (iPhone/iPad/Android)
• Microsoft 365 support
• Imaging and workstation deployment
• Patch management
• MFA support
• VPN troubleshooting
• PowerShell scripting (required)
• Python (preferred)
• Excellent customer service and communication skills

Desired:

• Bachelors degree in IT or related field
• Preferred certifications: CompTIA Security+, Microsoft Endpoint Administrator, Apple Certified IT Professional, AWS Cloud Practitioner, ITIL Foundation, or SysOps Administrator

Clearance:

• Secret Clearance required
• Must pass an FBI background check and complete fingerprinting at U.S. Capitol Police HQ

Location:

• Primarily on-site at the Ford House Office Building (Washington, DC)

Shift:

• Hours: M 6F, 8:30 AM 65:00 PM, with occasional after-hours emergencies

Travel:

• Occasional trips to Manassas or Ashburn, VA (no travel reimbursement)

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $85,000 to $100,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as 100education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.