Design Specialist II - Service Integrity Engineering Operations (4G/5G Signaling)

LifeWorks, Inc. • $70K — $120K *
Toronto, ON M3C 0E3In-Person
Telecommunications & Hardware
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of telecommunications operations experience with expertise in 4G/5G networks
  • Strong knowledge of signaling protocols: Diameter, HTTP/2, SS7, SIGTRAN
  • Experience with network troubleshooting tools like Netscout and Wireshark
  • Solid understanding of TCP/IP fundamentals including RADIUS and Diameter
  • Demonstrated expertise in network performance monitoring and KPI management
  • Strong analytical skills with ability to manage multiple priorities under pressure
  • Excellent written and verbal communication skills with cross-team collaboration experience
  • Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience

Responsibilities

  • Drive reliability and performance optimization for signaling platforms through root cause analysis and operational enhancements
  • Monitor signaling network health and service metrics using industry-standard tools
  • Detect and troubleshoot 4G/5G signaling issues across various protocols
  • Collaborate with internal teams to support service deployments and ensure signaling integrity
  • Maintain accurate documentation of network architecture and operational procedures
  • Provide 24/7 operational support for signaling platforms to minimize disruptions
  • Leverage TCP/IP networking knowledge to optimize platform performance and support modernization initiatives

Benefits

  • Comprehensive total rewards package with competitive salary and bonus structures
  • Minimum 3 weeks of vacation and a flexible benefits plan
  • Work flexibility options including in-office, virtual, or hybrid arrangements
  • Generous pension and share purchase programs
  • Opportunities to contribute to community initiatives
  • Career growth and professional development opportunities
  • Additional unspecified benefits may be included
Full Job Description
What you will do

  • Drive reliability and performance optimization across TELUS signaling platforms (DRA/DEA/SCP/SEPP/STP) by conducting root cause analysis, identifying improvement opportunities, and implementing operational enhancements
  • Proactively monitor signaling network health, key performance indicators, and service metrics using industry-standard assurance tools (Prometheus, Grafana, Netscout, Wireshark) to detect anomalies and prevent service degradation
  • Rapidly detect, analyze, and troubleshoot 4G/5G signaling issues across Diameter, HTTP/2, SS7, and SIGTRAN protocols, determining impact scope and coordinating resolution with cross-functional teams
  • Collaborate with Radio, Core, Transport, Infrastructure, and Business teams to support service deployments, migrations, and operational changes while ensuring signaling integrity
  • Maintain and update network architecture and operational documentation, ensuring accurate records of signaling platform configurations, procedures, and lessons learned
  • Provide 24/7 operational support for signaling platforms, responding to incidents, escalations, and critical alerts to minimize customer impact and service disruption
  • Leverage your knowledge of TCP/IP networking, protocol analysis, and cloud-native service environments to optimize platform performance and support infrastructure modernization initiatives
  • Be part of a 24/7 on-call rotation to respond to critical signaling incidents and escalations, ensuring minimal customer impact


What you bring

  • 3+ years of telecommunications operations experience with demonstrated expertise in 4G/5G network architecture and signaling platforms
  • Strong knowledge of signaling protocols including Diameter, HTTP/2, SS7, and SIGTRAN, with hands-on experience troubleshooting issues across these protocols
  • Proven experience with network troubleshooting and analysis tools such as Netscout, Wireshark, and protocol analyzers
  • Strong understanding of TCP/IP networking fundamentals, including TCP, UDP, RADIUS, and Diameter protocols
  • Demonstrated expertise in network monitoring, performance analysis, and key performance indicator (KPI) management using industry-standard assurance tools
  • Strong analytical and problem-solving abilities with the capacity to work under pressure, manage multiple priorities, and respond effectively to critical incidents
  • Excellent communication skills (written and verbal) with the ability to collaborate effectively across technical and business teams
  • Bachelor degree in Computer Science, Computer Engineering, Electrical Engineering, or STEM-related field, or equivalent relevant operational experience


Great-to-haves

  • Understanding of 3GPP architectures and reference points for 4G and 5G wireless networks, including knowledge of 3GPP, TMF, GSMA
  • Experience with cloud-native assurance and monitoring tools such as Prometheus, Grafana, Jaeger, OpenSearch, or Elasticsearch
  • Hands-on experience with low-level protocol implementation on SCTP, GTPv1, and GTPv2, or experience with Radio, Core, Transport, and Infrastructure product operations
  • Working knowledge of cloud-native service environments and virtualization and containerization concepts (Docker, Kubernetes, OpenStack, OpenShift or similar platforms)


Location: Anywhere in Canada

Salary Range: $70,000-$120,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


Job Type: This is for a current vacancy

About LifeWorks, Inc.

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Industry
Healthcare
* Ladders Estimates

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