The Delivery Manager is accountable for end-to-end delivery of a customer identity and profile modernization program, migrating from SAP Gigya to Microsoft Entra External ID. The role balances engineering understanding, delivery leadership, and client partnership to ensure predictable, high-quality outcomes across Dev, QA, and Production, while meeting schedule, scope, quality, security, and budget targets. This role leads cross-functional teams delivering: Authentication and user journey updates for server-rendered JavaScript web applications User profile data migration and ongoing operations in Azure Cosmos DB Integration with external Email Marketing platform Integration with OneTrust for consent and privacy workflows Batch file feeds to a data platform Edge security and traffic controls (e.g., Azure Front Door, App Gateway, WAF, rate limiting) Cutover planning, hypercare, and post-launch stabilization Req.#[redacted] Responsibilities Build and maintain an integrated delivery plan across scope, milestones, dependencies, RAID and cutover/hypercare Establish delivery governance and ceremonies that ensure outcomes, not just activity Serve as the primary delivery contact for client stakeholders, proactively managing expectations and tradeoffs Organize cross-functional delivery teams and build a high-performing environment with strong onboarding and continuous improvement Own RAID and quality practices; partner with security/privacy on PII, consent and auditing requirements Manage scope, budget and staffing to ensure profitability and keep delivery GREEN Requirements 7+ years in delivery/program/project management for software engineering, including multi-workstream deliveries and cutovers Strong grip on Agile/Scrum/Kanban, CI/CD and QA automation, with identity/authentication (SSO/CIAM/OIDC/OAuth) delivery experience Comfortable with cloud-based architectures, preferably Azure, and close collaboration with DevOps/engineering leads Excellent communication, able to explain issues and solutions to technical and non-technical audiences Nice to have Experience with Microsoft Entra External ID, Azure AD B2C or CIAM migrations, and Azure Cosmos DB operations Knowledge of edge security controls: WAF, rate limiting, traffic routing (Front Door/App Gateway) Experience integrating OneTrust or similar consent/privacy tooling and coordinating with marketing platforms Familiarity with batch data exchange patterns: file formats, scheduling, reconciliation, idempotency