American Express

Data Security Digital Product Manager - Gen AI/ Agile

American Express$120K — $145K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years as a Product Owner in a delivery-focused role.
  • 7+ years in fast-paced Agile/Scrum environments driving execution discipline.
  • Proven track record managing complex, multi-team backlogs with measurable outcomes.
  • Ability to engage with engineering on technical requirements and trade-offs.
  • Experience simultaneously supporting multiple Scrum teams (preferred).
  • Strong analytical skills with experience in data-driven decision making.
  • Familiarity with Generative AI tools for improving product workflows.

Responsibilities

  • Own and manage the product backlog, ensuring alignment with delivery outcomes.
  • Translate product direction into clear epics, features, and user stories.
  • Drive standardization in defining and delivering encryption services.
  • Act as a liaison between engineering teams and stakeholders for priorities alignment.
  • Lead Agile ceremonies with a focus on execution quality and removal of blockers.
  • Prioritize backlog items to maximize user experience and delivery efficiency.
  • Incorporate feedback for continuous improvement in product quality and usability.

Benefits

  • Opportunity to innovate with AI-powered security features.
  • Close collaboration with engineering and business teams.
  • Engagement in industry-leading data security practices.
  • Support for professional development and growth.
  • Involvement in cutting-edge technology and encrypted solutions.
Full Job Description
Job Description

The Data Security team is responsible for safeguarding the organization's most critical asset-its data-by ensuring confidentiality, integrity, and availability across all platforms and environments. Working at the intersection of cybersecurity, data governance, and privacy, the Data Security team focuses on capabilities such as data classification, encryption, secure data access, and monitoring. The team partners closely with engineering, risk, and business units to embed security controls throughout the data lifecycle-from creation and storage to sharing and archival.

As a Product Owner, you will lead the development of platforms and capabilities that enable internal teams to securely leverage enterprise data encryption services. This role focuses on building and enhancing a services portal for encryption solutions, as well as products that integrate with Hardware Security Modules (HSMs). You will play a critical role in shaping the direction of encryption products-driving innovation, accelerating AI adoption, improving automation, and enhancing the efficiency and scalability of security services across the organization. You will champion the responsible use of AI across the product lifecycle, identifying opportunities to improve customer experiences, streamline engineering workflows, and enable secure AI-powered capabilities within enterprise security platforms. You should have strong product mindset with the ability to translate complex technical capabilities into scalable, user-focused solutions.

How will you make an impact in this role?

The Product Owner is accountable for translating product direction into precise, executable work while ensuring strong alignment with engineering delivery and measurable outcomes. This role emphasizes disciplined backlog management, clear prioritization, and consistent execution patterns to improve delivery predictability, reduce fragmentation, and enhance overall product quality. You will act as the voice of the customer and the steward of execution excellence-ensuring that encryption services are delivered securely, reliably, and with a high degree of operational rigor.

This role also plays a key part in enabling the evolution of the platform to support AI-driven use cases-ensuring that encryption services are accessible, intuitive, and scalable for both human users and intelligent systems. The Product Owner will incorporate AI capabilities into product development in a disciplined, execution-focused manner, aligning innovation with secure, reliable delivery.

Responsibilities

Product Ownership & Delivery
• Own and manage the product backlog across one or more teams, ensuring it is continuously refined, prioritized, and aligned with delivery outcomes and engineering capacity.
• Translate product direction into epics, features, and user stories with clear, testable acceptance criteria and minimal ambiguity.
• Ensure a consistently ready backlog that supports uninterrupted execution and predictable delivery.
• Drive standardization and consistency in how work is defined and delivered across encryption services.

Stakeholder Collaboration
• Act as the primary liaison between engineering teams, stakeholders, and leadership to ensure tight alignment on priorities and execution.
• Collaborate with stakeholders to clarify requirements, reduce ambiguity, and ensure work is scoped for efficient delivery.
• Communicate progress, risks, dependencies, and trade-offs with clarity and transparency.
• Ensure alignment between business needs, engineering constraints, and platform scalability goals.

Agile Execution
• Lead and actively participate in Agile ceremonies (planning, backlog refinement, stand-ups, reviews, retrospectives) with a strong focus on execution quality.
• Provide real-time clarification and decision-making support to engineering teams during sprints.
• Ensure completed work meets defined acceptance criteria and quality standards before acceptance.
• Identify and remove blockers to maintain delivery momentum and reduce delays.

Value Delivery & Prioritization
• Prioritize backlog items to maximize measurable outcomes, including delivery efficiency, platform scalability, and user experience improvements.
• Balance short-term delivery commitments with long-term platform health, extensibility, and consistency.
• Make informed, data-driven trade-offs across scope, timeline, and quality.
• Focus on reducing delivery fragmentation and improving throughput across teams.

Quality & Continuous Improvement
• Ensure delivered features meet functional expectations, usability standards, and operational requirements.
• Drive continuous improvement in delivery processes, backlog quality, and execution discipline.
• Incorporate feedback from users, engineers, and stakeholders to refine priorities and improve outcomes.
• Contribute to improving the usability, scalability, and extensibility of the Data Security Services Portal, including readiness for AI-driven interactions and integrations.
• Leverage AI-enabled tools and approaches to enhance prioritization, accelerate delivery, and improve product quality.
• Incorporate AI-enabled capabilities into the Data Security Services Portal to improve usability, automate workflows, and enable more intelligent, secure interactions for engineers, agents, and emerging AI-driven use cases.

- Measure and communicate the impact of AI adoption using productivity, quality, and customer outcome metrics.

- Partner with engineering teams to identify secure, scalable approaches for integrating AI into enterprise products and workflows.

- Establish best practices for the responsible use of AI within product management and software delivery.

- Evaluate emerging AI capabilities and recommend practical applications that create measurable business value.

- Champion the adoption of AI across the product organization, identifying opportunities to improve team productivity, accelerate delivery, and enhance customer experiences.

- AI Leadership & Innovation

Qualifications

Minimum Qualifications
  • 5+ years Product Owner or execution-focused delivery experience.
  • 7+ years of experience working with Agile/Scrum teams in a fast-paced development environment including experience driving execution discipline across multiple teams and improving delivery predictability and consistency.
  • Proven experience managing backlogs and delivering software products end-to-end including ownership of complex, multi-team backlogs with measurable delivery outcomes and reduced fragmentation.
  • Comfortable engaging with engineering teams on technical requirements, dependencies, and constraints including deep partnerships with engineering on execution trade-offs, scalability, and implementation consistency.
  • Experience supporting multiple Scrum teams simultaneously (strongly preferred).
  • Skilled in breaking down large initiatives into incremental, testable, and deliverable user stories.
  • Ability to lead effective backlog refinement sessions, stakeholder discussions, and decision-making meetings.
  • Proven product mindset-ability to connect business value, user needs, and technical execution.
  • Excellent communication, prioritization, and stakeholder management skills.
  • Strong analytical thinking and ability to make data-driven decisions.
  • Demonstrated experience using Generative AI tools (e.g., ChatGPT, GitHub Copilot, Microsoft Copilot, Claude, Gemini, or similar) to improve product management, documentation, analysis, or software delivery workflows.
    • Strong understanding of AI, Generative AI, Agentic AI, and Large Language Model (LLM) concepts, including opportunities, limitations, governance considerations, and secure enterprise adoption.
  • Bachelor Science in Computer Science or Information Technology or equivalent technical experience.


Preferred Qualifications:
  • Certified Scrum Product Owner (CSPO) or equivalent certification.
  • Experience working in scaled Agile environments (SAFe or similar).
  • Data-driven mindset with experience using metrics to guide decisions.
  • Experience leading AI adoption initiatives within product or engineering organizations, including integrating AI into product strategy, operational workflows, or software delivery practices.
  • Experience defining AI-powered product capabilities, including conversational interfaces, intelligent automation, AI agents, or retrieval-augmented applications.
  • Familiarity with responsible AI principles, model governance, prompt engineering, and secure AI implementation in regulated environments.
  • Familiarity with encryption, tokenization, and other data security concepts.
  • Experience working with enterprise security platforms or regulated environments.
  • Familiarity with programming languages (Java, ReactJs etc..) and concepts


About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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