Amazon

Data Science Manager, Customer Experience and Business Trends

Amazon$175K — $236K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience building quantitative solutions as a scientist or science manager
  • 2+ years of management experience with scientists or machine learning engineers
  • 5+ years of experience applying statistical models for large-scale applications
  • Proficiency in Python, R, or other scripting languages
  • Master's degree in a relevant field

Responsibilities

  • Build a comprehensive metrics and trend-detection product to inform senior leadership
  • Collaborate with cross-organizational stakeholders to drive product adoption
  • Manage, mentor, and grow a high-performing team of scientists and engineers
  • Lead the transition to a GenAI-native operating model
  • Shape and execute the technical strategy for evolving analytics practices

Benefits

  • Comprehensive health insurance including medical, dental, and vision coverage
  • 401(k) matching program
  • Paid time off and parental leave
  • Adoption and Surrogacy Reimbursement coverage
  • Mental Health Support and Employee Assistance Program (EAP)
Full Job Description
This is a hands-on leadership role for a manager who can set technical direction, build durable data products, and grow people. You will own the strategy and roadmap for a portfolio of analytics products, working backward from leadership and stakeholder needs to deliver insights that inform decisions at the speed of business.

Key job responsibilities

- Build a holistic metrics and trend-detection product. Lead the team to design and operationalize an always-on framework of indicators that surfaces emerging business trends reliably enough to brief senior leaders.

- Partner with cross-org stakeholders to drive product adoption and impact. Work directly with internal customers and partner teams to ensure our products are tightly aligned with business use cases, translate ambiguous problems into well-scoped analytics solutions, and drive adoption so that insights translate into decisions and measurable business impact.

- Manage, mentor, and grow the team. Hire, develop, and retain a high-performing team of scientists and engineers. Set clear expectations, give actionable feedback, create stretch opportunities, and build the bench strength needed to scale the team's scope over time.

- Lead the transformation from traditional analytics to a GenAI-native operating model. Shape and execute the team's technical strategy to evolve from manual, study-based analytics toward GenAI-enabled products and workflows - accelerating insight generation, improving self-serve access for stakeholders, and freeing capacity for deeper scientific investment.

BASIC QUALIFICATIONS

- 5+ years of building quantitative solutions as a scientist or science manager experience

- 2+ years of scientists or machine learning engineers management experience

- 5+ years of applying statistical models for large-scale application and building automated analytical systems experience

- Knowledge of Python or R or other scripting language

- Master's degree

PREFERRED QUALIFICATIONS

- Experience in a least one area of Machine Learning (NLP, Regression, Classification, Clustering, or Anomaly Detection)

- Experience with fairness in machine learning and artificial intelligence to detect and remove bias in ML/AI systems

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 175,100.00 - 236,900.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Consumer Technology Jobs

Find similar Data Science Manager, Customer Experience and Business Trends jobs: