Vergys is seeking a highly skilled, experienced Program Analyst - Data Governance to join us in a long-term, full-time, mostly remote opportunity supporting a Federal contract. In this role, you will support the daily operations of an information governance program, providing program coordination, documentation, data stewardship, operational analysis, and executive-level reporting. You will play a key role in sustaining data quality, governance documentation, and decision-support materials that help program leadership operate efficiently and with confidence.
Core Job ResponsibilitiesA mid-career Program Analyst role at Vergys is where consultants actively participate in multiple aspects of an information governance program based on interests, skill sets, client needs, and firm opportunities. Core responsibilities include the following:
Responsibilities and Daily Tasks:- Plan and maintain work schedules, action items, and program activity trackers aligned to client program priorities.
- Prepare concise, executive-level reports and briefings on program status, accomplishments, risks, and recommendations.
- Develop and maintain governance operating materials, including SOPs, business cases, guidance, and decision-support documentation.
- Support operational data management across application, product, organizational, facility, and other reference data domains.
- Review incoming submissions and end-user requests, resolve data issues, and maintain accurate records in current and legacy systems.
- Identify process gaps and recommend improvements that strengthen data quality, reliability, and timeliness.
- Conduct root cause analyses for data and process issues, documenting evidence reviewed, root cause, impact, corrective action, and target completion date.
- Perform current-state and future-state assessments of program operations and recommend improvements that strengthen governance maturity.
- Conduct data services analysis, including data profiling, gap identification, and recommended remediation approaches.
- Draft and maintain data services operations SOPs and manuals covering procedures, roles, responsibilities, workflows, and escalation paths.
- Compile monthly service level agreement (SLA) metric reports covering request volume, resolution times, aging, missed service levels, and trends.
- Coordinate with program leadership and stakeholders to prioritize action items and track deliverables to completion.
Required Skills and Qualifications: Successful candidates should be highly professional, value quality, and demonstrate adaptability and strong initiative while meeting the following qualifications and requirements.
- Bachelor's degree in Information Management, Business Administration, Data/Computer Science, or a related field (or equivalent experience/expertise).
- 5-10 years of experience supporting information governance, data governance, or program operations in a federal or large enterprise environment.
- Demonstrated experience with operational data stewardship across reference data domains such as application, product, organizational, and facility data.
- Experience developing and maintaining SOPs, business cases, guidance, and decision-support documentation.
- Experience conducting root cause analyses and current-state/future-state operational assessments.
- Strong analytical skills, with the ability to identify data and process gaps and recommend improvements to quality, reliability, and timeliness.
- Experience preparing and delivering executive-level reports and briefings on status, risks, and recommendations.
- Experience tracking and reporting on SLA and performance metrics, including request volume, resolution time, and aging.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); comfort working across current and legacy data systems.
- Strong written and verbal communication skills, with the ability to translate discussions into clear action items and documentation.
- Excellent time management skills, with the ability to manage multiple work streams and trackers simultaneously.
- Ability to obtain and maintain a Public Trust clearance or suitability determination; U.S. citizenship may be required.
Nice-to-Haves:- Experience with data governance or data quality tools (e.g., Collibra, Informatica, OneTrust, Atlan, or similar).
- Certified Records Manager (CRM), Information Governance Professional (IGP), or similar credential.
- Experience with ServiceNow, SharePoint, or similar case/records management systems.
- Experience developing business applications using Microsoft Power Apps, Power Automate, Power BI, and AI Builder.
- Project Management Professional (PMP) or Certified Scrum Master (CSM).
- Working knowledge of ITIL and IT Service Management fundamentals.
- Experience supporting regulatory, scientific, or other mission-critical federal program operations.
- Familiarity with Microsoft Power BI or similar reporting and dashboard tools.
Work Environment- This is a service-focused position in a professional program environment. Team members work mostly remotely, with occasional on-site collaboration alongside other team members and our clients, providing consistent client and team interaction while developing strong client management skills. Work environments tend to be dynamic and fast-paced, requiring flexible, upbeat, collaborative, and self-starting individuals.
Flexible work from home options available.
Compensation: $95,000.00 - $125,000.00 per year
