Location: Clarksville, TN

Division: Solutions
Job Posting Title: Team Lead-RMA
Time Type: Salary

Responsible for providing and maintaining effective material orders, customer service, and inventory management as well as various customer material movement requests. Responsible for the assembly and installation of servers and various electronic components using a variety of hand tools, power tools and measuring devices.

Tasks & Responsibilities:

• Oversee loading and unloading of inbound and outbound freight to and from vehicles and containers including the management of shipping documents and records
• Perform quality checks on inbound and outbound freight, checking for accurate part numbers, quantities and ensuring material is in pristine condition
• Execute daily inventory cycle counts and replenishment orders for critical spare parts on site at the datacenter
• Process return shipments of various electronic components utilizing multiple warehouse management systems
• Oversee and perform the placement server racks on the datacenter floor utilizing laser measuring devices with 100% accuracy
• Oversee and perform the population of electronic components and install cabling into server racks by following provided diagrams and schematics
• Install rack hardware using various hand, power and measuring tools
• Operate various types of material handling equipment such as straddle stackers, rack movers and electric pallet jacks
• Perform and oversee cleanup activities in the work area to ensure safety, cleanliness, and adherence to 5s standards
• Push, pull and lift frequently throughout the workday

Deliverables & Achievables:

• Daily adherence to safety and process procedures
• Punctuality and reliability
• Attention to detail and a focus on quality
• Ability to be flexible and cross-train in multiple departments within the datacenter
• Effective delegation and coaching skills

Details/Specification/Explanation of the role specific skills

Strong interpersonal and customer service skills are required. This position will regularly interact with customers and other stakeholders on site at the datacenter in this role. The ability to forge positive working relationships with the different working groups is key to our team's success. Critical thinking abilities and strong analytical skills are needed in this role for confident decisions making based on information and data provided to meet production goals effectively, accurately, and efficiently. Experience with computers is required in this role. Knowledge of electrical safety and static discharge hazards and protocols are required as this position requires working with live electrical and electronic equipment and components. 3-5 years of related experience is required.

The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation