WHAT YOU WILL DO:

We are seeking a highly motivated Data Center Service Ops Manager to oversee and lead operations across our portfolio of Global Data Centers. This role is critical in ensuring consistent service delivery, driving continuous improvement, and managing day-to-day operations across multiple sites. The Service Ops Manager will be responsible for driving cross-functional meetings, assigning action items, managing project timelines, and ensuring that deliverables are met to both EOS' and our clients' satisfaction. As the Service Manager, you will have the opportunity to shape the direction of our data center services while maintaining sustainable and positive relationships with internal and external stakeholders.

KEY RESPONSIBILITIES:

Project Leadership Tactical

Planning strategies

• Lead cross-functional teams in the planning, execution, and successful completion of data center and network installation projects.
• Ensure alignment with project goals, ensuring all milestones are met according to agreed timelines.
• Develop and manage comprehensive project plans that define scope, schedule, budget, resource allocation, and risk management
• Drive execution to ensure efficient delivery and high-quality outcomes

Stakeholder Management

• Build and nurture strong relationships with internal stakeholders, external vendors, and subcontractors.
• Facilitate ongoing communication and collaboration throughout the project lifecycle to ensure smooth project delivery.
• Resource Management project delivery.

Quality Assurance

• Oversee resource allocation for personnel, equipment, and materials. Optimize resource utilization to enhance efficiency
• Establish and implement rigorous quality control measures to meet project specifications and regulatory requirements, ensuring successful project delivery.

Risk Mitigation

• Proactively identify potential risks or issues and create risk management strategies to minimize disruptions.
• Develop mitigation plans to ensure projects are completed on time and within scope.

Budget Control

• Monitor and track project budgets, expenses, and potential cost-saving opportunities.
• Ensure strict adherence to financial guidelines and accurate reporting.

Reporting and Documentation

• Prepare regular status reports, performance metrics, and project updates for stakeholders.
• Communicate clearly on progress, challenges, and milestones to leadership and clients.

Continuous Improvement

• Lead post-project reviews and lessons learned sessions.
• Identify process improvements and best practices to drive innovation and enhance future project performance.

ESSENTIAL CRITERIA:

Experience & Technical Expertise

• Proven experience managing global technical teams and supporting enterprise network deployments and operations.
• Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and circuit troubleshooting.
• Experience with process improvement and systems development, particularly through automation to streamline workflows.
• Demonstrated ability in managing change control processes and conducting maintenance activities in production environments.

Customer Success & Service Management

• Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
• Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence.
• Ability to manage and prioritize multiple tasks and ensure delivery within tight deadlines.

Leadership & Communication Skills

• Excellent leadership and interpersonal skills to foster collaboration across global teams.
• Strong communication skills with the ability to convey complex technical issues clearly to clients and decision-makers.
• Self-motivated and proactive in identifying and solving problems independently.

Operational & Organizational Skills

• Strong organizational and time-management skills, with the ability to manage sensitive and confidential information.
• Ability to influence, negotiate, and make decisive decisions in high-pressure environments.
• Solid understanding of service management principles, ITIL, or equivalent frameworks.

DESIRABLE CRITERIA:

• Experience with Data Center operations, cloud computing, and large-scale infrastructure deployments.
• Certifications in project management (e.g., PMP, PRINCE2) or IT service management (e.g., ITIL).
• Data-driven with a focus on continuous improvement and optimization of service delivery.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

Pay Range

$125,000-$140,000 USD