Microsoft

Data Center IT Operations Manager

Microsoft • $89K — $163K *
Toronto, ON M3C 0E3In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School Diploma or equivalent with 3+ years of experience in mission-critical service management or equivalent experience.
  • 3+ years managing physical operations in an IT or Critical Environment infrastructure.
  • Ability to work flexible hours as required by business demands.
  • Bachelor's or Technical Degree in a relevant field with 8+ years experience in critical infrastructure OR High School Diploma and 10+ years experience in equivalent roles.
  • 1+ year of people management experience.
  • Enterprise-level experience in managing complex projects or programs.
  • Applicable certifications in areas like ITIL, CompTIA, PMP, etc.

Responsibilities

  • Empower a culture of safety, security, and compliance in datacenter activities.
  • Lead and manage a team of high-performing contributors and support their development.
  • Manage data center site services, logistics, and deployment.
  • Collaborate with various internal groups to ensure service delivery meets expectations.
  • Analyze production operations and initiate corrective actions for stability.
  • Establish and manage quality standards for datacenter teams.
  • Coach the One Microsoft culture and values through actionable leadership.

Benefits

  • Opportunity to lead and develop high-performing teams.
  • Exposure to multiple internal business groups enhancing collaboration skills.
  • Engagement in a culture that emphasizes safety, security, and compliance.
  • Possibility to work on large-scale and complex projects.
  • Access to ongoing professional development opportunities through training and certifications.
Full Job Description
Overview

As a Microsoft Data Center IT Operations Manager (ITOM), you lead and manage a team of individual contributors as well as overseeing data center site services and logistics. This role will give you an opportunity to lead highly effective teams.

Responsibilities
  • Empowering a culture of safety, security, and compliance in all aspects of datacenter activities
  • Leading and managing a team of high-performing individual contributors and their ongoing talent development
  • Managing and overseeing datacenter site services, logistics, and deployment
  • Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels
  • Analyzing production operations and initiate corrective actions to ensure operational stability
  • Initiate and establish quality standards for the datacenter teams and manage those initiatives through to completion
  • Learn, live, and coach the One Microsoft culture and values
  • Lead through change by bringing clarity, generating energy, and delivering success
  • Embody our culture and values.


Qualifications

Required Qualifications:
  • High School Qualification or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience
  • 3+ years' experience managing physical operations in an IT and/or Critical Environment infrastructure
  • Ability to work flexible hours, non-business hours, or other scenarios required by rhythm of the business.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
  • The successful candidate currently has the ability to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada. This process includes but is not limited to:
    • Verification of identity, background, education, professional credentials, personal and professional references, credit check and criminal background check.
    • Reliability Status screening may also require a security questionnaire and security interview.
    • To obtain the requisite clearance within required timelines, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) months during that time unless Microsoft is satisfied that the requisite clearance can nevertheless be obtained within required timelines.

Preferred Qualifications:
  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience
  • 1+ year(s) people management experience.
  • Enterprise-level experience managing large-scale and complex projects/programs
  • Demonstrated knowledge of audit and compliance requirements in a large global enterprise
  • Demonstrated problem-solving skills, analytical capabilities, data analysis, and attention to detail
  • Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCMP


Data Center Operations Management M4 - The typical base pay range for this role across Canada is CAD $89,300.00 - CAD $163,200.00 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Data Center Operations Management M4 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 89,300.00 $ CAD à 163,200.00 $ CAD par année.

Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu'à ce que le poste soit pourvu.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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