As a
data analystsenior or leadon our team, you'll support Customer Experience Channels, whose vision is to deliver best-in-class servicing capabilities and customer touchpoints resulting in lower costs, higher retention, and improved throughput.
In this role, you'll have the opportunity to make a meaningful impact on our business by analyzing customer interactions across our support channels. Our channels are direct touchpoints to our customers via two-way interactions such as live chat and chatbot. You'll collaborate with cross-functional teams to design and implement new reporting initiatives, conduct A/B testing, and uncover meaningful trends in data. Additionally, you'll work alongside a talented team to harness cutting-edge AI technologies, advancing our analytics capabilities to new heights.
Successful candidates will have a passion for innovation, a proactive mindset, and the ability to independently drive projects that deliver measurable results. If you thrive in a dynamic environment and enjoy solving complex problems, this role is for you.
This is a remote position with occasional travel to an office for meetings and/or training.
Must-have qualifications- A minimum of six years of analytical work experience.
- {OR} Bachelor's degree or higher and a minimum of five years of analytical work experience.
- {OR} Bachelor's degree or higher in a quantitative field of study and a minimum of three years analytical work experience.
Preferred skills- Advanced proficiency in data analysis tools and software (e.g., Python, SQL, SAS, Tableau, Power BI, Streamlit).
- Strong problem-solving skills and the ability to adapt quickly to new challenges.
- Proactive mindset with demonstrated ability to prioritize and manage multiple tasks effectively.
- A champion of innovation and forward-thinking strategies.
- Ability to work collaboratively and communicate effectively with cross-functional teams.
Compensation- $81,400-$131,200/year, depending on level and experience.
- Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance.
Benefits- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness& mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
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