D365 CE Presales Solution Architect Job Description

Introduction:

Craft innovative solutions focusing on client needs, guiding them through implementation with expertise and a collaborative spirit in Dynamics 365 Customer Engagement across industries.

Come join us

As a D365 CE/Power Platform Presales Solution Architect, you'll take on a strategic, client-facing role focused on designing and communicating innovative Dynamics 365 Customer Engagement (D365 CE) and Power Platform solutions tailored to client needs. You'll collaborate with cross-functional teams to shape deals, manage stakeholder expectations, and drive solutions from concept to completion.

What you will do:

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• Build strong relationships and promote Avanade's offerings across Accenture, Microsoft, industry groups, and clients.
• Leverage deep expertise in processes, compliance, and procurement cycles to deliver high-quality written and oral presentations tailored to client opportunities.
• Support responses to public sector RFPs and RFIs by translating business requirements into compelling and compliant solution architectures.
• Demonstrate a deep understanding of client environments and apply solution expertise to strengthen solution selling strategies-maximizing presales value for both the client and Avanade.
• Architect scalable, secure, and compliant CRM and Power Platform solutions-including Power Apps, Power Automate, Power BI, and Power Pages-while integrating third-party ISVs and Microsoft cloud services as needed.
• Collaborate with cross-functional teams, including delivery leads, technical architects, and Microsoft counterparts, to ensure solution feasibility and alignment with go-to-market strategies.
• Represent the CRM and Power Platform practice in both internal and external forums, sharing insights on emerging technologies such as Copilot, ALM, and AI integration.
• Lead discovery sessions and requirements workshops to uncover client pain points and define desired outcomes.
• Contribute to business value assessments and the development of business cases.
• Deliver engaging and impactful presentations using storytelling and visual demonstrations to clearly communicate solution value.

Qualifications

Skills and Experience

• Over 10 years of experience in CRM and Power Platform, including at least two full lifecycle implementations.
• Strong expertise in Dynamics 365 Customer Engagement (Sales, Service, Field Service), Power Platform components, and Microsoft Azure services.
• Proficient in presales strategy and solution architecture for D365 CE and Power Platform.
• Strategic thinker with a solid blend of business acumen and technical depth.
• Trusted advisor to clients, skilled at aligning technology solutions with mission-critical objectives.
• Collaborative leader who thrives in multidisciplinary teams and complex stakeholder environments.
• Experienced in developing customer value propositions, with a proven track record in presales strategy, business case creation, and executive-level presentations.
• Well-versed in procurement processes, compliance requirements, and security standards.
• Expertise in estimation, planning, pricing, and commercial strategy.
• Strong stakeholder management and negotiation capabilities.
• Skilled in consulting and client engagement, with a focus on strategic thinking and thought leadership.
• Excellent verbal and written communication skills.
• Able to convey technical and solution-related information clearly and concisely to diverse audiences.
• Uses active listening to understand client pain points and vision, ensuring tailored solution recommendations.
• Delivers persuasive presentations and demonstrations that leverage storytelling for impact and relatability.
• Proven experience in technical delivery, with a strong understanding of delivery methodologies and approaches.
• Deep understanding of D365 CE solutions and their application in multiple industries.
• Familiar with Microsoft technologies related to D365, including Microsoft 365 and Azure

About you

Characteristics that can spell success for this role

• Consultative and collaborative, with a natural ability to build strong relationships
• Resilient, adaptable, and comfortable navigating change
• Intellectually curious and genuinely passionate about technology
• A compelling storyteller and engaging content creator
• Skilled at connecting with both internal and external stakeholders
• Solutions-oriented, with a strong problem-solving mindset

Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position.

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate .

See more information on our benefits here: Canada Employee Benefits | Avanade

Additional Information