Join our team and what we'll accomplish together

As a member of the TELUS Security Operations Center team (TSOC) within the Chief Security Office at TELUS you will be part of a growing national team that monitors and responds to security incidents. In this exciting role, you will be constantly learning, growing and getting your hands on the newest technologies in fast-paced and complex environments.

As a Tier 1 Security Consultant in our Security Operations Center (SOC), you'll be the frontline gatekeeper of our security environment, you are ahead of the curve. With your investigative mind, you thrive on identifying, assessing, qualifying and escalating events, or security incidents that could potentially impact our complex environment, applications and infrastructures. You aren't afraid to dive in, communicate your findings and make recommendations in an effective and timely manner.

By utilizing your cyber security, systems and IT security controls experience, this role will provide you the opportunity to develop into a fully competent security professional in areas of security operations, managed detection and response, incident response, risk management, SIEM, SOAR and AI technologies.

If collaboration, innovation, constant growth and learning all while getting your hands on the newest technologies in fast-paced, complex environments sounds exciting, this could be just the role for you!

What you'll do

• As part of the 24x7 Security Operations Center team, you will:
• Be part of a collaborative and supportive team that is required to work a 24/7/365 rotating shift schedule
• Utilize your cyber security skills to perform alert monitoring, triage, investigation and escalation
• Perform high quality security investigations, escalations and reports
• Perform or recommend basic incident response containment actions or escalate to when required
• Respond to and action all inquiries, phone calls and service requests received
• Attend meetings and present security monitoring reports
• Make recommendations for use case tuning opportunities
• Document processes and procedures
• Analyze complex problems, collaborate with other TELUS security teams
• Strong verbal and written communicator, analytical thinker and lifelong learner
• Act as subject matter expert on all SOC security issues, analyze complicated investigations, and share insights with the team

What you bring

• 3+ years of experience working in SOC environment
• 2+ years of experience in responding to security incidents leveraging Crowdstrike Falcon platform
• Ability to perform security investigations on multiple platforms and technologies
• Knowledge of the latest security attacks being used by threat actors
• Proficiency with security technologies including SIEM, SOAR, Servers, Firewalls, IDS/IPS, EDR, AI Technologies
• Self-motivation and accountability on technical projects
• Ability to perform or recommend security incident response containment actions
• Good familiarity with security and compliance standards
• Detail-oriented mindset, passion for information security, and a desire to learn new things
• Ability to work with limited supervision and manage time effectively
• Ability to effectively contribute to projects while managing day-to-day responsibilities
• Availability to work 24X7x365 rotating shifts if required, and participate in escalation calls
• University degree or college diploma in Information Security, Computer Science, Engineering, or related technical disciplines.
• Ability to obtain Canadian Government Secret Security Clearance (or currently in possession of one)

Great-to-haves

• Cybersecurity certifications (Security+, ISACA, ISC2, Crowdstrike)
• Palo Alto XSOAR, Google SecOps, and Crowdstrike experience
• Experience with GCP, Azure and AWS Cloud Platforms
• Written and verbal fluency in English and French

Salary Range: $66,000-$100,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience.

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Cybersecurity

We're passionate about driving cyber resilience and rapidly adapting to the evolving cyber threat landscape. If you've ever envisioned what the future of enterprise security looks like, visualized cutting-edge strategies to better protect emerging technologies (including AI) and enjoy driving programs that reduce cyber risk as part of a highly engaged Canadian cybersecurity team, we want you to be part of the organization that makes it happen.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.