JOB SUMMARY: The Application Support Specialist is responsible for providing day-to-day support, maintenance, and administration of enterprise business applications, including but not limited to ERP, SharePoint. This role ensures the reliability, availability, and performance of key applications by troubleshooting issues, coordinating with vendors, and supporting end users across multiple business units. The specialist works closely with business users, IT developers, and system administrators to ensure seamless integration and continuous improvement of supported applications.
This position also requires availability for occasional after-hours or weekend support to address high-priority incidents, maintenance activities, or planned system upgrades.
ESSENTIAL FUNCTIONS, ROLES AND RESPONSIBILITIES: Essential duties and responsibilities include, but not limited, to the following:
- Provide first and second-level application support for business systems (ERP, SharePoint, UniPoint, NuTech, BarTender, etc.).
- Monitor application performance, identify recurring issues, and recommend permanent solutions.
- Assist in user access management, configuration changes, and system setup based on defined policies.
- Collaborate with internal teams and vendors to resolve incidents, defects, and enhancement requests.
- Maintain documentation of application configurations, workflows, and troubleshooting procedures.
- Participate in system upgrades, testing (UAT), and deployment activities.
- Support business users with reporting, data validation, and workflow troubleshooting.
- Ensure compliance with IT policies and change management processes.
- Proactively identify process improvement opportunities within supported applications.
- Provide training and technical assistance to end-users when needed.
EDUCATION, TRAINING, EXPERIENCE: Bachelor's degree in information systems, Computer Science, or a related discipline, or equivalent work experience.
CERTIFICATIONS, LICENSES, REGISTRATIONS: None Required
JOB KNOWLEDGE, SKILLS, ABILITIES:- Minimum of 6 years supporting enterprise business applications.
- Strong SQL query and troubleshooting experience.
- Infor ERP and SharePoint experience is a plus.
- Working knowledge of APIs, data integrations, and system workflows.
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
- Proven ability to work independently and manage multiple priorities.
- Customer-focused, proactive, and adaptable in fast-paced environments.
- Willingness to provide support outside regular business hours when required.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Safety is our top priority. All employees must comply with our comprehensive safety programs, participate in required safety training, and demonstrate commitment to our safety-first culture. This position may require working in potentially hazardous environments if you are traveling to a branch or plant location. Ensure that you follow all safety guidelines that are required when working in the field, branch or manufacturing facility.
This position generally operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to:
- Sit for extended periods at a desk and work on a computer
- Use hands to finger, handle, or feel objects, tools, or controls
- Reach with hands and arms
- Talk and hear
- Occasionally lift and/or move up to 25 pounds
- Walk or stand periodically throughout the day
- Maintain sustained concentration on computer screens
- Work under deadlines with frequent interruptions
The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
