Job Description:

As aCustomer Success Specialist, youll be responsible for using scale techniques to handle a large portfolio of Public Sector customer contracts and drive value-based conversations throughout the customer lifecycle. Youll focus on supporting, managing, and closing renewal transactions while collaborating across Revenue and Success, Marketing, and Legal teams to improve renewal forecasts and identify upsell opportunities. When expansion opportunities arise, youll partner closely with Account Executives to ensure the right resources are engaged to grow customer accounts.

Who youre committed to being:

• A proactive relationship-builder who puts the customers success at the center of every conversation.

• A data-driven professional who thrives in managing a high-volume portfolio while maintaining attention to detail and quality.

• A collaborative teammate who works effectively across functions to deliver customer and company goals.

• A results-oriented individual who finds creative, scalable ways to mitigate risk and drive renewals.

• A clear, confident communicator whos comfortable leading conversations via email, phone, and virtual meetings.

What youll do:

• Manage thecomplete customer lifecycle, including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.

• Engage proactivelywith Revenue and Customer Success counterparts to identify and mitigate risks within your customer base, often using digital or data-driven strategies.

• Partner effectively and cross-functionally withSales Account Executivesto support expansion opportunities and ensure customers receive the best possible experience.

• Collaborate with internal teams to improve renewal processes, forecasting accuracy, and customer outcomes.

Experience youll bring:

• Proven experience renewing customers and identifying expansion opportunities.

• Background in business development, sales, or scaled customer success environments.

• Track record of success managing a high-volume portfolio using data insights to improve efficiency.

• Strong communication and organizational skills across multiple channels (email, phone, webinars, and virtual meetings).

• Business acumen and analytical ability to address customer situations and drive measurable results.

• Experience working with public sector clients

• Willingness to travel up to 10%.

Requirements:

• B2B SaaS experience; familiarity with SaaS renewal motion

• Requires a minimum of 2 years of related or equivalent experience; a Bachelors degree, or an advanced degree without experience.

• This is a remote role;however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

• Travel:Travel expectations differ by role. Somequota-bearing sales positionsinvolve limited travel, while others may involve travel of up to 40%, depending on business needs.

Why youll love working here:

• We work in a blended environment that supports collaboration, flexibility, and connection across teams.

• We are mission-driven, shaping the future of tech upskillling and delivering impact that matters.

• We foster a culture of inclusion and belonging, where everyone can contribute and thrive.

• We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.

• Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

Pay Transparency:

The annual US base + variable range for this role is $76,000 - $100,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.Applications must be submitted within 90 days after the initial posting date to be considered.

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