Remote Field Based Position - Must reside near a Major Airports

Position Summary

Customer Success Solutions Consultant leverages deep expertise in software development automotive industry knowledge, and a comprehensive understanding of CDK products to deliver tailored solutions that drive customer success. Collaborating closely with the Product organization, this role designs and implements customized strategies that enhance product adoption and value realization. Not confined to specific products or clients, Customer Success Solutions Consultants are deployed wherever their specialized skills are needed to support and elevate the customer experience

Responsibilities

• Responsible for improved efficiency among CSMs, reduced client cancellations, increased client retention, and enhanced customer satisfaction.
• Continuously improves existing CDK solutions, identifying opportunities for innovation to sustain a high-quality pre/post-sales customer experience.
• Partners closely with internal teams (Development, CSMs, Product, CSPS, Sales, CSSs) to ensure the successful delivery of high-quality solutions and drive deeper customer engagement.
• Collaborates with development teams to design and architect solutions aligned with CDK's business requirements.
• Maintains up-to-date knowledge of CDK product releases and developments; partners with CSPS team for awareness and support.
• Closes the gap between customers and internal teams, championing CDK products and incorporating customer feedback into the roadmap.
• Strengthen relationships with dealership management, acting as a trusted advisor to ensure CDK products are fully integrated and effectively utilized within dealership workflows.
• Accountable for client success through adoption, product expansion, value realization, retention, and revenue growth.
• Provides continuous enablement and proactive technical support to CDK clients.
• Challenges the status quo by solving new problems, teaching CDK solutions, and finding better ways to delight customers.
• Works with at-risk customers to determine turnaround strategies (e.g., specialized reporting, database changes, product enhancements).
• Participates as a stakeholder in the design and use of tools for customer data, scheduling, reporting, accountability, and results.
• Promotes a culture of continuous improvement within the CS team and across the business.
• Drives meaningful value for customers.
• Mentors associates by identifying and creating learning opportunities that enhance product and client knowledge.
• Serves as a Subject Matter Expert on change management best practices.
• Provides feedback to Sales and Marketing on prospecting approaches and ensures smooth hand-offs of new sales opportunities.
• Willingness to travel up to 25% to 50%

Qualifications

• Minimum of 6 years of automotive industry experience
• At least 6 years in a customer facing role
• Technical expertise in CDK DMS Variable Operation experience is required.
• Comprehensive knowledge of:
  
  • Front-end sales
  • Accounting operations
  • Dealership workflows
  • Automotive and technology industries
• In-depth understanding of dealer processes and how customers use CDK products within their existing workflows
• Familiarity with CDK's organizational structure, solutions, implementation, and service models
• Ability to work with and influence individuals across all dealership levels
• Working knowledge of CDK applications
• Understanding of CDK's business strategy, operations, product offerings, and role within the automotive industry
• Proficient in using Salesforce
• Skilled in persuasion, negotiation, and building consensus to influence outcomes
• Deep understanding of value drivers in recurring revenue business models
• Proven ability to impact revenue growth and overall business performance
• Excellent communication and relationship-building skills
• Ability to build positive, professional relationships with both developers and executives
• Strong written, verbal, and interpersonal communication abilities
• Analytical and process-driven mindset
• Bachelor's degree or equivalent experience

Preferred Qualifications

• 6 years of Dealership industry experience
• 4+ years of experience in enterprise software solutions engineering, consulting, or architecture
• Familiarity with web infrastructure, application modernization, and software development best practices
• SaaS experience preferred

Physical Requirements

• Operate Computer Hardware and Other Office Equipment: Constantly
• Repetitive Motion: Frequently
• Position and Move Items: Frequently
• Physical Demands: Up to 15 pounds
• Remain in a Stationary Position: Frequently
• Move About: Frequently
• Adjust Posture for Movement: Frequently
• Ascend and Descend: Occasionally
• Observe or Inspect Details: Frequently
• Communicate Information and Ideas so that Others will Understand: Frequently
• Exposure to Outdoor Weather Conditions: Occasionally
• Detects Auditory Cues: Frequently
• Exposure to Confined Spaces: Occasionally
• Operate a Vehicle Safely: Occasionally
• Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Frequently

Salary Range: $95,000 to $100,000

CDK retains the right to change or assign other duties to this position as needed.

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.