Job DescriptionThe RoleWe're building the Programs layer that turns great individual Customer Success work into a repeatable, scalable motion. This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale. You'll be the first person dedicated to this at Juicebox, which means you're building from scratch with full ownership and a direct line to the VP of CS and leadership team.
You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.You're building something that doesn't exist yet at a company growing 20% month over month. The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.
You Will- Customer Education: Build scalable programs that reduce CSM lift and empower customers to self-serve through onboarding academies, playbooks, in-product education, webinars, and office hours-driving faster time to value and product adoption.
- Community Programs: Build and grow customer communities that foster peer learning, advocacy, and virality through forums, Slack groups, user events, and customer-led content.
- Champion Programs: Identify and activate customer champions with exclusive access, recognition, and opportunities such as CABs, betas, events, case studies, and references to drive adoption and expansion.
You Have- 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.
- Experience building at least one of these motions from scratch, not just inheriting one.
- Executive presence and the ability to hold a room with senior stakeholders
- Strong content and communication instincts: you know how to make complex things simple and engaging.
- High energy with the ability to juggle many projects and conversations at once
- Founder mentality: comfortable operating before the playbook exists. Comfortable operating independently without a lot of structure.
- A point of view on what great community and education looks like and the portfolio to back it up.
Location: In or willing to relocate to SF (in-person 5 days a week)
Compensation: 180K - 280K base salary, based on experience. Generous benefits, including medical, dental, and vision. Lunch stipend.
