What you'll doAs a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
Responsibilities- Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
- Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
- Drive customer accounts growth by delivering successful ROI and relationship building;
- Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects
Requirements- Business-driven mindset and customer facing experience;
- More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
- Experience in management of projects and small teams;
- Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
- Strong analytical and problem-solving skills, with a focus on continuous improvement.
- Bachelor's degree in Engineering or a related field.
- Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
- Valid driver's license with a good standing record.
- Fluency in both English and Spanish (written and verbal), with the ability to conduct professional business conversations in both languages.
Bonus Points- Maintenance specific experience with usage of CBM and CMMS tools;
- Experience in implementing Lean Manufacturing or Six Sigma methodologies
CompensationCompetitive SalaryPremium Medical, Dental, and Vision CoveragePaid Time Off (PTO): 15 Days401(k) Retirement PlanLanguage Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
