What you'll doAs a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You'll collaborate with the development team to improve our products, deliver remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll create support materials and share your expertise to drive technical reliability and customer success.
Responsibilities- Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools, and customer-provided context.
- Resolve complex technical problems by delivering accurate and timely engineering solutions.
- Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights.
- Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in HubSpot CRM.
- Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise.
- Foster customer satisfaction by actively listening to client needs and consistently providing outstanding service.
Requirements- Vibration Analysis CAT III certification.
- At least 5 years of experience troubleshooting in industrial manufacturing environments.
- Ability to work Eastern Standard Time (EST) hours.
- Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly.
- Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.
CompensationCompetitive SalaryPremium Medical, Dental, and Vision CoveragePaid Time Off (PTO): 15 Days401(k) Retirement PlanLanguage Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
