SkillSoft

Customer Success Manager

SkillSoft • $80K — $90K *
US-AnywhereRemote in United States
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of B2B Customer Success Manager experience
  • Proven track record as a strategic advisor and relationship builder with C-suite executives
  • Proficient in Salesforce and Business Intelligence tools
  • Excellent communication skills and executive presentation prowess
  • Strong operational focus with data-driven insights
  • Deep familiarity with AI-enabled environments
  • Strategic thinker with problem-solving skills capable of leading through change

Responsibilities

  • Translate customer goals into measurable success plans
  • Advise on skills-based workforce transformation
  • Master our solutions and stay updated on product offerings
  • Communicate AI capabilities and limitations effectively
  • Guide clients in responsible AI adoption conversations
  • Explain skills and competencies, taxonomy, and proficiency models to clients
  • Use data to prioritize customer engagement and expansion
  • Serve as the liaison between Product, PS, Sales, and Support
  • Provide insights from customer feedback into product development
  • Collaborate with Sales to optimize growth strategies
  • Lead customers through operational changes and transitions

Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • Enterprise-level benefits package
  • Opportunities for professional growth and development
  • Dynamic work environment focused on skills transformation
Full Job Description
Skillsoft is seeking an experienced Customer Success Manager (CSM) to be a strategic advisor responsible for driving skills-based outcomes. In this role, you will have the opportunity to lead outcome-based executive level conversations tied to business priorities, not just learning activity.

RESPONSIBILITIES

Strategic and Executive Engagement
  • Translate customer goals into clear success plans with measurable impact
  • Advise on skills-based workforce transformation, not just learning programs

Platform, Solution & AI Confidence
  • Mastery of our solutions and be an expert in the evolving product offering
  • Speak Credibly about AI-enabled capabilities and limitations
  • Explain "why this matters" in practical, business terms
  • Guide customers through ethical, responsible adoption conversations

Skills Intelligence & Workforce Strategy Fluency
  • Confidently explain skills vs. competencies, job architectures, and proficiency models
  • Guide customers through taxonomy decisions, benchmarks, and readiness planning
  • Articulate the value to the customer of each of these approaches

Data-Led Insights and Decision Making
  • Use data to prioritize risk, opportunity, and expansion conversations
  • Interpret dashboards and metrics to tell a clear story
  • Tie Engagement and adoption data back to business outcomes

Cross Functional Orchestration
  • The quarterback across Product, PS, Sales and Support
  • The voice of the customer at the account level, into roadmap and prioritization discussion, by feeding product and pricing teams with monetizable insights
  • A partner in shaping repeatable plays and best practices

Commercial Acumen & Growth Strategy
  • Understand commercial levers and account economics
  • Identify growth signals tied to maturity and outcomes
  • Confidently partner with Sales on timing, readiness and value

Change Management & Customer Enablement
  • Lead customers through change, ambiguity and new operating models
  • Prepare customers ahead of launches and transitions
  • Reinforce adoption through structured enablement and reinforcement

Skills & Qualifications Required
  • 5+ years of professional B2B Customer Success Manager experience
  • Expertise in being a strategic advisor, experience in customer relationship management, to include strengthening C-suite connections and cultivating customer champions.
  • Proficient in Salesforce. Business Intelligence tools and MS Office Suite
  • Excellent communications skills with robust Executive presentation experience
  • Operational rigor with the ability to drive data-led insights and decision making, as well as conduct regular pipeline and performance reviews
  • Deep understanding of and comfortable operating in an AI-enabled, skills-based environment
  • Strategic thinking and problem-solving, with the ability to confidently lead customers through change and platform evolution

Target base salary range for this job requisition is anticipated to be approximately $80,000 - $90,000 annualized with average on target earnings includingcommissions of approximately $100,000 - $110,000 annually.

We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

About SkillSoft

Skillsoft is a global leader in corporate learning, delivering beautiful technology and engaging content that drives business impact for modern enterprises. Skillsoft comprises three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform and the SumTotal suite for Human Capital Management.
Learn more about SkillSoft
Size
2,200 employees
Market Cap
$206.6 million
Industry
Information Technology
Founded
1997
NASDAQ
SKIL
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at SkillSoft

More Business Services Jobs

Find similar Customer Success Manager jobs:

NationwideRemote