Singular

Customer Success Manager

Singular • $80K — $120K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • 3+ years in customer success, client services, or account management with a SaaS model
  • Experience leading technical implementations with large companies, especially in mobile
  • In-depth understanding of the mobile marketing ecosystem, including MMPs and ad networks
  • Proven track record as a top performer in understanding client needs
  • Strong communication, presentation, and interpersonal skills
  • Ability to thrive in fast-paced growth environments
  • Bachelor's degree in Business or Marketing

Responsibilities

  • Act as client advocate and manage customer onboarding and technical implementations
  • Engage with customers to enhance their platform use and increase retention
  • Meet or exceed customer retention goals and success metrics
  • Collaborate with internal teams to resolve critical customer issues
  • Build trust with customers to identify and address their needs
  • Identify revenue opportunities and conduct regular business reviews
  • Travel to customer locations when needed

Benefits

  • Flexible work environment
  • Opportunity for professional growth and development
  • Access to cutting-edge technology in mobile advertising
  • Dynamic team culture focused on innovation and success
  • Engagement in a fast-paced, growth-focused company atmosphere
Full Job Description
The role:

Singular is searching for a Customer Success Manager who is highly motivated and energetic self-starter to work directly with customers and trial users to ensure that they are getting the most value possible out of our product. He or she will proactively identify new areas of product features and enhancements that will go to further increase client engagement on Singular's product. He or she will have a strong understanding of the mobile advertising ecosystem, attribution and what a mobile marketer has to go through on a day-to-day basis.

Key Responsibilities
  • Serve as client advocate in all respects of the Singular product, project managing all customer onboarding and overseeing all technical solution deliveries to get clients properly implemented on our solution.
  • Regularly meet and engage customers to understand how they are using the platform and provide ideas, training on product features and enhancements that will further increase customer engagement and retention.
  • Consistently meet or exceed customer retention goals and applicable success metrics.
  • Work closely with internal resources on escalation and resolution processes for critical customer issues.
  • Become a trusted advisor to customers to fully understand their needs and help find ways to solve or simplify these pain points through Singular's product.
  • Identify incremental revenue opportunities and hold regular QBRs (in-person and remotely).


What's Important
  • 3+ years professional experience supporting a SaaS-based business model in client services, customer success or account management.
  • Prior experience leading technical implementations and supporting technical relationships with large companies-mobile user acquisition or product-related role in mobile is a HUGE plus.
  • Strong understanding of mobile marketing ecosystem and the companies in this space including but not limited to, MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics companies.
  • Consistent record as a top performer in a customer success role understanding client's needs
  • Passionate about working in a high-touch customer-facing role and interest for complex technology.
  • Self-starter, excellent communication and presentation skills, highly refined interpersonal skills.
  • Enjoys working in a fast-paced, growth environment.
  • Positive, "can-do" attitude!


Responsibilities
  • Travel onsite to customer locations where appropriate
  • Provide regular updates to Client Success Director, product team and management on customer satisfaction
  • A key measurement will be: customer renewals, churn and account growth
  • Technical or Special Knowledge: Knowledge of ad technology, mobile, media, SaaS models, etc.
  • Experience: Strong presentation skills, 3+ years account management and sales experience, proven track record of success managing large accounts, experience with mobile, online advertising, ad-technology and understanding of international markets
  • Education: Bachelor's degree in Business or Marketing

About Singular

Singular is a marketing analytics company that provides a platform for measuring and optimizing mobile advertising campaigns. The company was founded in 2014 and is headquartered in San Francisco, California. Singular's platform uses machine learning and data analysis to provide insights into mobile user behavior and advertising performance. The platform can be integrated with various advertising networks, such as Facebook and Google. Singular has raised over $50 million in funding and has expanded its customer base to several countries around the world.
Learn more about Singular
Size
200 employees
Market Cap
$159.1 million
Industry
Media
Founded
2015
NASDAQ
OMIC
* Ladders Estimates

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