QAD

Customer Success Manager

QAD • $85K — $110K *
Atlanta, GA 30349In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree with 3-5+ years in sales, project implementation, or customer service.
  • 2-4 years of ERP/SaaS software experience preferred.
  • Skilled in using analytical tools to identify data patterns.
  • Ability to extract meaningful insights for decision-making.
  • Proven persuasive communication skills to influence peers.
  • Facility to promote new ideas and gain colleague buy-in.
  • Competent in confidently expressing thoughts and providing constructive feedback.
  • Adept at building relationships through active listening and empathy.

Responsibilities

  • Meet customer renewal and satisfaction targets consistently.
  • Drive customer referenceability by nurturing relationships.
  • Develop and maintain Customer Journey artifacts.
  • Track customer interactions in Salesforce diligently.
  • Monitor and adapt to changes in customer growth and personnel.
  • Enhance customer utilization of QAD products effectively.
  • Collaborate with global sales executives on customer support and opportunities.

Benefits

  • Focus on employee health and work-life balance initiatives.
  • Chance to join a forward-moving business in growth and transformation.
  • Collaborative culture that emphasizes mutual support among colleagues.
  • Encouragement of idea-sharing in a non-hierarchical environment.
Full Job Description
Job Description

Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and value demonstration. The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers. This development includes successfully nurturing and supporting customers throughout the customer journey.

What you will do:
  • Ability to meet regular renewal and customer satisfaction targets.
  • Accountable for driving customers to be referenceable
  • Responsible for "Customer Journey" artifact development, maintenance, and delivery
  • Responsible for tracking all customer-related interactions and updates in Salesforce
  • Monitor customer growth and changes in personnel
  • Increase customers' utilization of QAD products
  • Partner with sales executives globally to ensure they are informed about issues, support escalations, events, growth, etc. of assigned customers. -Support deal execution as needed, including the customer's procurement group. -Notify sales executives of new opportunities for existing customers or new leads.

Availability and Travel:
  • Flexible hours that may vary day to day, based on customer needs and milestones.
  • Occasional international travel.


Qualifications
  • Bachelor's or Master's degree with 3 to 5+ years of sales-related experience, project implementation, and/or customer service experience.
  • 2-4 year ERP/SaaS software experience a plus.
  • Uses analytical tools and methods to analyze data and identify patterns or trends.
  • Draws meaningful insights from data to inform decision-making.
  • Persuades peers to adopt new approaches or ideas.
  • Gains buy-in from colleagues for proposed changes or initiatives.
  • Articulates thoughts and ideas with confidence.
  • Provides constructive feedback to colleagues.
  • Participates actively in team meetings and discussions.
  • Builds rapport with clients through active listening and empathy.
  • Handles routine client interactions independently, resolving common issues or concerns.
  • Builds rapport with colleagues from other departments through active listening and empathy.
  • Promotes cross-functional partnerships in knowledge sharing and best practices.


Additional Information

What's in it for you.....
  • Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work life balance.
  • Opportunity to join a growing business focused on key growth segments, launching into its next phase of expansion and transformation.
  • Collaborative culture of smart and hard-working people who support one another to get the job done.
  • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
  • Comprehensive Compensation package

Compensation Package:
  • Base pay range: $85,000-110,000 USD Annual (12 Months) base salary + bonus plan
  • Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity.
  • U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs.


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About QAD

QAD Inc. (Nasdaq: QADA) (Nasdaq: QADB) is a leading provider of next-generation manufacturing and supply chain solutions in the cloud. QAD solutions help customers in various industries rapidly adapt to change and innovate for competitive advantage. Founded in 1979, QAD has 29 offices globally, and its Channel Islands-based Precision Software subsidiary has 11 offices. Over 2,000 manufacturing companies have deployed QAD solutions including enterprise resource planning (ERP), demand and supply chain planning (DSCP), global trade and transportation execution (GTTE) and quality management system (QMS) to become an agile and effective enterprise. For more information, visit www.qad.com.
Learn more about QAD
Size
1,940 employees
Market Cap
$1.8 billion
Industry
Enterprise Technology
Net Income
$3.2 million
Founded
1979
5 Year Trend
+2.1%
Revenue
$303.4 million
NASDAQ
QADA
* Ladders Estimates

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