Our team and what we’ll accomplish together
The Alliances Customer Success team is responsible for the overall business and executive relationship with TELUS Health's channel partners. The Senior Customer Success Manager strives to build trusted advisor relationships with our enterprise clients and help them drive higher employee engagement and an overall better level of wellness through the TELUS Health's solution.
The Customer Success Manager’s focus will be on the strategic planning, managing, and measuring of the ongoing success of our customer base by leveraging performance metrics and finding new ways to grow and develop the business. The Senior CSM is outcome-focused and driven to help define and achieve client success.
This is an excellent opportunity to join a leading innovator focused on engagement and wellness solutions in a challenging and rewarding role. The ideal candidate is highly energetic, highly trusted relationship builder, passionate about helping clients succeed, and thrives in a highly collaborative and fast-paced environment.
What you’ll do
· Retaining, growing and managing TELUS Health's large Parter Relationships
· Demonstrating a consultative client approach, with an ability to recognize what actions will demonstrate strong partnership to their client base, by developing a deep understanding of the clients’ needs and business issues
· Continually demonstrating a highly developed capacity to consult around workplace and/or organizational issues and developing creative solutions to those issues
· Maintaining the highest level of client loyalty by developing relationships at all levels within the client organization, particularly the C-level executives
· Analyzing and interpreting reporting to recommend solutions to address workplace health issues
· Assisting with issue escalations, and solution planning
· Managing the account profitability including working with service delivery teams to support financially efficient management of the contract
· Alignment with Senior Leadership teams as required, and collaborate with Sales, Implementation teams and other enabling groups to represent the voice of our customer and impact processes in a positive way
· Participating in proposal development and presentations to prospective organizations and/or when existing partners go through a re-tendering process
· Negotiating contracts and closing agreements
· Working with Associate Account Managers who manage the individual client accounts within the partnership
