A day in the life of a CSM at Calendly.
On a typical day,
you will be working on:
- Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment, balancing efficiency with personalized customer engagement.
- Drive renewals as a core priority, using usage data and automation to efficiently assess risk and likelihood to renew across a large book of business.
- Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders.
- Deliver a consistent, scalable customer experience across a high-volume portfolio by leveraging playbooks, automation, and data signals to proactively identify risk and expansion opportunities.
- Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction.
What do we need from you?- 2-3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG environment.
- Proven track record of owning and driving renewals across a high-volume book of business, with experience supporting customers who have multi-team or multi-product usage.
- Skilled in analyzing customer data to drive strategic outcomes and uncover trends that inform proactive engagement.
- Confident with tools like Salesforce, Gainsight, DocuSign, and other CS systems; dedicated to keeping internal systems up-to-date and accurate across a high-volume book of business.
- Able to work independently on most customer scenarios, collaborate effectively with cross-functional teams, and contribute to team best practices and process improvements
- Excellent communicator with strong business acumen and a sharp eye for balancing customer satisfaction and company goals.
- Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time
Tier 1 Salary Hiring Range
$95,605-$109,262 USD
Tier 2 Salary Hiring Range
$87,638-$100,157 USD
Tier 3 Salary Hiring Range
$79,670-$91,052 USD
The ranges listed above are the expected annual base salary for this role, subject to change.
Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.
Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for equity awards, and competitive benefits. Eligible Sales employees also qualify for a Sales Incentive program.
Calendly uses the zip code of an employee's remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:
- Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
- Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.
- Tier 3: All other locations not in Tier 1 or Tier 2
This role may require occasional travel for company events, team collaboration, or offsites.
