As a Customer Success Manager, you'll be the primary point of contact for a book of enterprise clients, ensuring their needs are met through consistent communication. This role is ideal for someone who thrives in a fast-paced, technical environment, excels at relationship management, and enjoys collaborating across teams to drive client satisfaction and long-term success.
Main Job Responsibilities (including but not limited to):- Regularly assess client needs through consistent and ongoing meetings and email correspondence
- Ensure client satisfaction through timely follow-ups, proactive communication, and strong relationship management
- Manage client expectations across all stages of the customer journey by leading meetings with confidence and providing clear updates and recommendations
- Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
- Oversee multiple client accounts and projects at once with strong attention to detail
- Ability to command a group of individuals in a room quickly and be assertive in a public environment
- Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
- Work both independently and collaboratively in a fast-paced, evolving environment
- Stay current on product functionality to support client onboarding and explain technical concepts clearly
Basic Qualifications:- Bachelor's degree in Business, Technology, or a related field, or equivalent work experience.
- Minimum of 4 years in a customer-facing role such as Customer Success, Account Management, or Consulting, managing mid-size or enterprise clients.
- Experience working within a SaaS company or technology-focused organization.
Recommended Skills and Experience:- Strong communication and presentation skills with proven leadership in customer engagement scenarios.
- Capable of understanding business requirements and guiding customers toward best practices and actionable steps.
- Demonstrated success in planning and delivering engagements, problem-solving, and collaborating across teams.
- Experience working at a company operating in the payments space
- Excellent time management, organizational, and troubleshooting skills.
- Self-starter with a collaborative mindset and strong interpersonal skills
- Familiarity with CRM systems and customer success tools
- Willingness to travel up to 20% as needed
Location- This role is onsite in a hybrid capacity out of our office (2x/week) in Philadelphia.
As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
