Customer Success Manager

Department: Sales / Marketing

Employment Type: Full Time

Location: US - Oregon - Tualatin

Reporting To: Ryan Cook

Description

The Customer Success Manager will nurture this vision to create and sustain differentiated, consistent and end-to-end ownership of providing a best-in-class experience to our best customers.

Please note that the facility is currently located in Canby, Oregon but we are looking to relocate by the end of the year to Tualatin, Oregon.

MOVE FORWARD WITH US

What you will be doing:

• Develop and champion the mission, vision and strategy of Customer Success and therein support the team to create and achieve key objectives, action plans, and timetables
• Identify, measure and monitor key performance indicators against strategic goals, trends and best practices
• Perform as a chief VOC officer, aligning customer expectation to internal business best practices
• Lead, coach and further develop Customer Success talent

Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.

• Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need:

• Requires 5+ years of related professional experience.
• Demands a Bachelor's degree in business or related fields.
• Requires managing the entire employee lifecycle and team performance.
• Demands advanced communication skills for internal and external groups.

Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.

COMPANY VALUES & BENEFITS

FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:

• Generous paid time off & holidays
• Paid parental leave & on-site motherhood rooms
• 401(k) with matching & service contributions
• Health, dental, vision, life insurance
• Short & long-term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Professional development assistance
• Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.