About the RoleWe're hiring an Onboarding Manager to take freshly-signed haulers from contract to confidently using TrashLab in production - travel light, ship fast, and leave every customer happier than you found them.
You'll be the 2nd Onboarding Manager, splitting coverage roughly east/west with the existing OM.
You will:- Run new-customer onboarding end-to-end: project plan, data migration, configuration, integration setup (accounting, payments, routing data), training, go-live, and first-30-day check-ins.
- Travel to customer sites for kickoffs, go-lives, and high-leverage in-person training - onboardings are a mix of remote implementation and onsite work.
- Sit with a hauler's CSR team, dispatcher, or scale-house operator, say "let me show you how this works" - and have them comfortable in an hour.
- Build and refine onboarding playbooks per customer segment (residential, commercial, roll-off, scale houses) using AI-generated checklists, automated configuration scripts, and in-app guides - what good looks like:
- Partner with Sales on handoff quality and with Support on post-onboarding escalations.
- Catch product friction early and route it to engineering with crisp repro steps - you're the canary for usability issues.
You are a great fit if:- You have 3+ years in SaaS onboarding, implementation, customer success, or operations roles - strong preference for vertical SaaS that touches physical operations.
- You're comfortable holding a project plan, a customer's hand, and a dashboard simultaneously.
- You know how to teach an operator who's never used software like this before - without being condescending.
- You're AI-forward - you already put AI agents and automation to work on the repeatable parts, or you're eager to learn and build.
- You're comfortable traveling regularly, have the constitution for early-morning customer sites, and can maintain poise and develop a plan in unstructured environments.
- A plus: background in waste, fleet, field service, hospitality, or logistics software, and comfort with data migration tooling (CSV wrangling, basic SQL).
CompensationSalary is competitive with equity. Benefits include unlimited PTO, health, vision, and dental insurance, and 401k.
