Qualifications

• 5+ years in Customer Success or Strategic Account Management in SaaS or IT consulting.
• Proven experience managing enterprise accounts and driving adoption programs.
• Strong technical aptitude to engage with engineering leaders and DevOps managers.
• Excellent project management and executive presentation skills.
• Demonstrated ability to foster relationships and drive organizational change.
• Experience collaborating with Professional Services teams on complex outcomes.
• Willingness to travel up to 50% to client locations.

Responsibilities

• Own a portfolio of enterprise accounts, ensuring long-term value realization on CloudBees.
• Build and track adoption roadmaps with key stakeholders for measurable ROI.
• Map and grow relationships across the customer organization up to executive levels.
• Monitor account health and mobilize teams to address risks proactively.
• Identify and qualify expansion opportunities, passing them to Account Executives.
• Coordinate internal resources to resolve technical challenges faced by customers.
• Gather customer feedback for product management and enhance service delivery.

Benefits

• Highly competitive compensation and stock options.
• Opportunity to work with major engineering organizations.
• Collaborative team environment fostering growth.
• Exposure to product strategy and architectural decisions.
• Significant growth opportunities at a well-funded company.