About the RoleDOSS is seeking a curious, proactive, and technically-leaning Customer Success Manager to join our growing post-sales team. The incumbent will serve as the primary point of contact for customers post-implementation, ensuring they're fully utilizing and seeing value from DOSS, managing contract renewals, teeing up cross-sells/upsells, and collecting feedback. This role will partner closely with Technical Support Engineering, Implementation (PMO), Product, and Sales.
This role requires a customer-first and team-centric mindset, humility, confidence, and ability to tie software functionality to business impact and goals. The ideal candidate thrives in a fast-paced, autonomous startup environment, readily accepts feedback, and is invigorated by sailing into uncharted waters.
What You'll Do- Own a portfolio of strategic customers supporting onboarding, adoption, and retention efforts
- Act as the primary DOSS POC and trusted advisor for operations, supply chain, finance, and executive stakeholders
- Run regular business reviews and executive presentations that clearly communicate DOSS' ROI
- Ensure fidelity between a customer's SOW and their DOSS instance
- Work closely with Product to collect customer feedback, informing the product roadmap
- Partner closely with Sales on expansion opportunities
- Own a renewal target
Qualifications- 3+ years as a Customer Success Manager (or similar customer-facing role) at a software or AI company
- 5+ years of total relevant work experience (e.g., CS, consulting, program management, product, etc.)
- Experience working with enterprise or mid-market SaaS customers
- Superior presentation and communication skills, and ability to connect with diverse stakeholders
What You'll Get- Competitive salary + meaningful equity
- 100% Coverage for individuals Premium medical, dental & vision coverage
- 401(k), immediate eligibility
- Lunch in-office 5 days/week (and dinner when needed)
- Flexible/unlimited PTO
- Commuter (BART/MUNI/CalTrain) and equipment stipends
- Wellness & Fitness stipend
- Generous parental leave
- Relocation assistance available
- In-office culture in San Francisco
