Customer Success Manager

Cerby

• $95K — $115K *
US-AnywhereRemote in United States
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-10 years in customer success or similar roles
  • Experience with enterprise clients
  • Strong communication and relationship-building skills (English required)
  • Basic knowledge of web technologies
  • Strong organizational skills and accountability
  • Proven ability to set milestones and manage team tasks
  • Experience in process analysis and optimization
  • Problem-solving and troubleshooting skills
  • Experience in Identity and Access Security is a plus

Responsibilities

  • Manage relationships to drive customer loyalty and business expansion
  • Conduct business reviews and present strategic security solutions
  • Suggest optimal strategies based on product knowledge
  • Gather and address customer feedback and concerns as an advocate
  • Oversee seamless customer onboarding for quick value realization
  • Respond to customer inquiries and advise on best practices
  • Create and enhance processes to improve Customer Success initiatives

Benefits

  • Comprehensive health coverage
  • Flexible work schedule
  • Opportunities for professional development
  • Positive work environment
  • Remote work options
Full Job Description
Job Description

What you will do:
  • Manage existing customer relationships to ensure customer loyalty and expand our business relationships.
  • Conduct regular business reviews and collaborate with customers to present strategic security strategies.
  • Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs.
  • Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby.
  • Own new customer onboarding process, ensuring quick value realization.
  • Handle customer requests, answer questions, and guide them through best practices.
  • Create and optimize existing processes within the company and actively enhance all Customer Success initiatives.


Qualifications

What we are looking for:
  • 5 - 10 years of experience in customer success management positions or similar.
  • Experience working with enterprise customers.
  • Ability to communicate and foster positive business relationships (English required, a second language is a plus).
  • Basic understanding of web technologies.
  • Accountability and personal organization are essential.
  • Ability to establish milestones and keep all team members on task.
  • Experience analyzing and optimizing the existing processes in the Customer Success department.
  • Problem-solving and high-level troubleshooting abilities.
  • Experience working within the Identity and Access Security space is a plus.
* Ladders Estimates

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