As our Customer Success Engineer, you'll work directly with our customers to help them get real value from the platform. This isn't a passive support role. You'll be hands-on, digging into technical workflows, helping teams solve problems, and making sure Aikido becomes a core part of how they manage security. You'll sit at the intersection of product, engineering, and customers, helping teams go from "just signed" to fully up and running, while shaping how we improve the product based on real-world usage. Responsibilities • Work closely with customers post-sale to get them up and running quickly • Help teams understand and navigate Aikido across code 12 cloud 12 runtime • Debug issues, investigate workflows, and unblock customers when things don't work as expected • Run onboarding sessions and guide customers through initial setup and deployment • Proactively identify risks and help customers get back on track • Act as a trusted advisor to developers, security teams, and technical stakeholders • Share product feedback and customer insights directly with our product and engineering teams • 3-7+ years in Customer Success, Technical Account Management, or similar roles • Strong technical curiosity, you're comfortable digging into workflows and figuring things out • Experience working with developers, security teams, or technical products • Clear communicator who can explain technical concepts simply • Proactive, ownership-driven, and comfortable operating in a fast-moving environment • Fluent in English and Spanish What you can expect • High-impact position in a fast-growing company • Fast growth of responsibility • A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details) • Flexibility in working hours