Receives and processes customer orders, inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of high-level product and process knowledge.
RESPONSIBILITIES- Coordinates the placement of customer orders. Tasks include: order entry, processing, tracking, billing and follow up to make sure customer requirements are met. Review inventory to ensure on time deliveries.
- Maintain feedback loop with Sales and Marketing managers as well as Supply Chain to ensure focused consistent service to customers.
- Ensure customer satisfaction by properly identifying and meeting their requirements. Capture, input and investigate non-conformances/customer complaints ensuring that corrective action steps are determined and implemented.
- Communicates frequently with logistics, distributors and sales representatives.
- Maintain accurate and current information as it relates to current and anticipated customer requirements.
- Communicate product, pricing, availability, delivery and certificate of analysis information to customers.
- Monitor customer credit information in conjunction with Accounts Receivables department. Follow up on customer short pays.
- Maintain system master files for customers, customer requirements, pricing, rebates, and commissions.
- Responsible for weekly and monthly reports as directed.
- Provide back up for other customer support functions as needed.
REQUIREMENTS- Bachelor Degree preferred and 5 years comparable business experience
- Excellent communication and interpersonal skills
- SAP Required
- Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
- Understanding of Logistics/Operations and impact to fulfilling customer's orders
- Ability to work independently under limited supervision and demonstrate a high degree of personal accountability.
- Ability to make decisions and recommendations within authorized parameters.
Summary Compensation & Benefits:Compensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data).
Pay Range: $61,200 to $102,000
Evonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines. Benefits included, but not limited to:- Medical, dental, and vision benefits
- Paid time off plan
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Assistance Program
- Voluntary Benefits and Employee Discounts
- Disability benefits
- Life Insurance
- Parental leave
- Tuition Reimbursement
Your ApplicationTo ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html.
Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
Your Talent Acquisition Manager:Malika Carrington [C], Mary Shang [C]
Company is
Evonik Corporation
