Customer Service Engineer II
Location: Livonia
System Dynamics - primary product focus Adams
Passionate about technical support and advanced technologies? This role offers massive career growth and endless learning opportunities.
About the RoleAs part of the Global Technical Support Team you'll provide advanced technical support for Cadence's Adams software product line, ensuring customer success and satisfaction. You'll also contribute to other activities such as delivering training, knowledge creation and SimAcademy webinars.
This role is perfect for someone who loves working with mechanical systems, exploring automotive and controls domain, solving complex problems and communicating technical concepts clearly.
What You'll Do- Provide technical support for Adams products, from basic inquiries to complex application issues.
- Deliver product training and live demos for customers.
- Create knowledge content (how-to articles, videos, presentations).
- Engage with the user community and forums.
- Collaborate with sales, services, and R&D teams to share feedback and improve products.
- Meet or exceed KPIs for responsiveness and quality in customer support.
What We're Looking For- Master's degree in Mechanical Engineering or related field.
- Recent graduates are welcome! (Industry experience is a plus but not required.)
- Strong communication skills and ability to simplify complex concepts.
- Self-organized, deadline-driven, and a team player.
- Good understanding of mechanical systems and basic automotive concepts.
- A passion for customer support.
- Eligible to work in the U.S.
Preferred Skills- Experience with Adams simulation software or other MBD tool.
- Familiarity with FEA tools (MSC Nastran, ANSYS).
- Proficiency with CAD systems (CATIA, Creo, SolidWorks).
- Experience with MATLAB, Python and/or C++
Core SkillsCustomer Technical Support | Mechanical Engineering | Simulation Software | Communication | FEA Tools | CAD Tools | MBD |Automotive | Training Delivery | MATLAB/Python
Ready to grow your career and work with cutting-edge technologies? Apply today!
