Job DescriptionWHAT WILL YOU DO?- Provide Level 1 technical support on a rotating 24/7 on-call basis for all development zSeries mainframe environments, ensuring maximum system availability and reliability
- Troubleshoot and resolve complex z/OS and z/VM issues (JCL errors, resource contention, authentication issues, storage constraints) with rapid problem determination and escalation
- Lead and execute disaster recovery planning, procedures, and testing to ensure business continuity
- Analyze system performance, identify bottlenecks, and implement proactive remediation strategies
- Participate in planning, implementation, and rollout of new mainframe products and technologies, adapting emerging solutions to our environment
- Guide and mentor team members on operational excellence, continuous improvement initiatives, and technical best practices
- Establish and maintain processes that optimize system availability, client satisfaction, and team efficiency
- Collaborate with infrastructure teams, development teams, and internal/external partners on change management, technical escalations, and strategic recommendations
WHAT DO YOU NEED TO SUCCEED?Must Have:- 5-7+ years of hands-on mainframe experience with in-depth knowledge of z/OS and z/VM processes, troubleshooting, and system administration
- Advanced problem determination, resolution, and escalation capabilities with proven ability to diagnose and resolve complex technical issues under pressure
- Proven change management and implementation experience with demonstrated ability to manage expectations and deliver on commitments consistently
- Proactive, self-starter mentality with commitment to operational excellence, continuous improvement, and exceptional customer service
- Operational expertise with z/OS tools (TSO, ISPF, REXX, System Automation)
Nice-to-Have:- ITIL framework certification or IT Standards and Methodologies knowledge
- Experience leading or mentoring technical teams and driving positive organizational change
- Capability to develop innovative ideas and creative solutions for complex mainframe challenges
What's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
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Job SkillsContinuous Improvement, Customer Service, Decision Making, Disaster Recovery (DR), Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), Long Term Planning, Mainframe Computers, Service Request Management, Technical Knowledge
Additional Job DetailsAddress:75 SOUTHGATE DR:GUELPH
City:Guelph
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:TECHNOLOGY AND OPERATIONS
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-07-21
Application Deadline:2026-08-21
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
