Our Pittsburgh office, located in
Cranberry Township, PA, is looking for a versatile Customer Operations Manager to join our Engraving Solutions business, which sells through our Brady and Gravotech brands. This role oversees our Customer Service, Technical Services and Field Service teams to ensure efficiency, productivity, and excellent customer service.
This is an
on-site role at our location in
Cranberry Township, PA.
- Oversee activities including case management, order processing, and scheduling of installations, to provide a smooth and timely customer experience.
- Communicate with other departments about recurring issues and concerns and make recommendations regarding opportunities for improvement.
- Track team performance using Key Performance Indicators (KPIs) and identify areas for improvement.
- Lead and manage direct reports by establishing goals, providing training and development, ensuring policy compliance, address performance and quality issues.
