Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience
• 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications
• Excellent project management, communication, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven start-up environment
• Passionate about customer service and proactively identifying solutions

Responsibilities

• Lead the implementation of Tipalti's cloud-based accounts payable automation solution
• Deliver exceptional service and become a trusted advisor for customers
• Guide customers through the technical integration process with expert problem-solving
• Oversee project timelines and tasks to keep customers on track
• Contribute to the internal knowledge base to empower colleagues

Benefits

• Hybrid working model requiring presence in the Plano office on select weekdays
• Matching 401K and competitive salary with stock options
• Comprehensive extended benefits including Employee Assistance Program and life insurance
• Maternity, Paternity, and Fertility Treatment benefits
• 15 days of PTO alongside subsidized lunch on office days
• Access to fresh fruit, snacks, and drinks in the office
• Phone/internet allowance and regular company-wide social events
• Multiple Employee Resource Groups promoting diversity and inclusivity