Autodesk, Inc

Customer Lifecycle Strategy Manager

Autodesk, Inc$103K — $183K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of marketing experience in a B2B SaaS environment
  • Proven track record in data-driven experience design and customer engagement
  • Proficient in analyzing complex customer data sets
  • Effective communicator who can guide engineering and analyst teams
  • Experience in achieving SaaS post-purchase metrics
  • Knowledge in marketing automation and customer data platforms
  • Interest in leveraging AI for lifecycle marketing strategies
  • Strong project management skills and an ownership mindset

Responsibilities

  • Manage lifecycle marketing strategies targeting renewal risks and growth opportunities
  • Design and implement experiences to drive key lifecycle indicators
  • Analyze customer data to formulate testable marketing hypotheses
  • Translate insights into actionable marketing activities aligned with business goals
  • Run experiments focusing on learning and validation rather than confirmation
  • Evaluate and suggest improvements for current marketing effectiveness
  • Implement AI-driven marketing initiatives while maintaining human insight in design
  • Prepare reports and presentations for senior stakeholders on project status and results

Benefits

  • Comprehensive health and financial benefits
  • Generous time-off policies and wellness programs
  • Opportunity for professional development
  • Flexible remote work environment
  • Access to exciting projects and responsibilities in a dynamic team setting
Full Job Description
Job Requisition ID #

26WD100597

Position Overview

Join our Lifecycle Marketing team within Digital and eCommerce (DEC), a dynamic group spearheading data-led engagements across the full customer lifecycle. Our team activates innovative in-product experiences and capabilities, alongside marketing activities across Autodesk owned touchpoints, to improve acquisition, conversion, adoption, expansion, and renewal rates.

This is an exciting opportunity for a data-driven marketer. You will combine your scientific curiosity with your flair for designing targeted experiences to deploy scalable, AI-amplified strategies that deliver customer value and growth. You will report to the Director, Lifecycle Marketing. You will work remote. You will work remote.

Responsibilities

  • You will manage the strategy for targeted lifecycle marketing experiences that address top renewal risks and growth opportunities across the customer lifecycle


  • Design, deliver, and improve targeted experiences that drive key leading indicators for each lifecycle stage, acting as strategic lead and project manager for cross-team experience deployments


  • Understand qualitative and quantitative customer data from multiple sources to form experiment hypotheses that can be tested through new targeted digital experiences


  • Turn insights into market-facing activity, and connect tactical activities with the business objectives and customer needs they support


  • Design and run experiments with an experimentation mindset, prioritizing quick learning cycles and valuing experimentation over confirmation


  • Examine current experience effectiveness against team core metrics, and suggest AB tests and opportunities that would drive the biggest impact on adoption, expansion, and retention


  • Operationalize AI and agentic lifecycle marketing motions, while keeping strategic experiment design, cross-functional partnership building, and interpretation of inconclusive data human-led


  • Produce presentations and report-outs for senior partners across your portfolio of projects, covering project purpose and goals, success measures, timeline, and important results


Minimum Qualifications

  • 5+ years of in-house marketing experience, preferably in a B2B SaaS company


  • Broad and deep experience in data-driven marketing experience design and activation, with a demonstrated track record of increasing customer adoption, product usage, and engagement


  • Must be in your element reviewing and understanding complex, multi-relational customer data sets


  • Able to provide clear direction to engineering and analyst teams on specific targeting and insight needs to formulate testable hypotheses


  • Experience achieving SaaS post-purchase metrics and designing experiences based on customer behavioral and product usage insights


  • Experience working with or contributing to process design requirements for marketing and customer success systems, such as customer data platforms, journey orchestration, marketing automation, and analytics


  • Experience applying, or a strong interest in applying, AI and agentic workflows to lifecycle marketing, including personalization, content generation, and analytics


  • Ownership mindset with the ability to work independently against goals, managing a project from inception to delivery across a large partner group


  • Strong written and verbal skills, and the ability to influence and succeed in a matrixed organization


Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $103,000 and $183,920. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

About Autodesk, Inc

Autodesk, Inc. is an American multinational software corporation that makes software products and services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries. Autodesk is headquartered in San Rafael, California, and features a gallery of its customers' work in its San Francisco building.
Learn more about Autodesk, Inc
Size
12,600 employees
Market Cap
$40.1 billion
Industry
Net Income
$1.2 billion
Founded
1982
5 Year Trend
+16.6%
Revenue
$3.7 billion
NASDAQ

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