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Customer Experience Technical Leader - Lead Architect

Introduction

We lead technical innovation across technology domains. We handle complex initiatives at a global scale, designing and delivering tailored solutions that address customer needs using AI and automation. We ensure our work delivers measurable business value and drives long-term success!

Who You'll Work With

We partner with senior customer leaders to guide strategic engagements. We collaborate with cross-functional teams, including product management, sales, and engineering. We engage with internal and external stakeholders to build technology roadmaps and align our solutions with business goals.

What You'll Do

We lead complex projects and define technical standards. We apply automation and AI to optimize project outcomes and improve efficiency. We design test environments and resolve critical technical escalations! We build technical skills across our team and mentor others to foster professional growth. We advocate for product enhancements based on customer feedback and represent Cisco at industry events to share our expertise.

Minimum Qualifications

• Bachelor's degree with 8+ years of experience, or Master's degree with 6+ years of experience, or equivalent work experience.
• Expert-level certification (e.g., CCIE) is required.
• Bilingual Fluency Canadian French + English

Preferred Qualifications

• Data Center: Proficiency in Nexus, MDS, SAN, Fibre Channel, and VMware hypervisors.
• Enterprise Networking: Expertise in routing, switching, wireless, and security protocols.
• Automation: Advanced skills in programmability, orchestration, and DevOps frameworks.
• Security: Knowledge of firewalls, identity access control, and zero trust network access (ZTNA).
• Integration: Experience with cloud and hybrid networking, Cisco DNA Center, and observability frameworks.

Responsable technique de l'expérience client - Architecte principal

Introduction

Nous dirigeons l'innovation technique dans l'ensemble des domaines technologiques. Nous pilotons des initiatives complexes à l'échelle mondiale et concevons des solutions sur mesure qui répondent aux besoins des clients grâce à l'intelligence artificielle et à l'automatisation. Nous veillons à ce que notre travail produise une valeur commerciale mesurable et contribue à une réussite durable.

Vos collègues

Nous collaborons avec les hauts dirigeants de nos clients afin d'orienter les initiatives stratégiques. Nous travaillons avec des équipes interfonctionnelles, notamment celles de la gestion des produits, des ventes et de l'ingénierie. Nous mobilisons les parties prenantes internes et externes pour élaborer des feuilles de route technologiques et harmoniser nos solutions avec les objectifs commerciaux.

Vos fonctions

Nous dirigeons des projets complexes et établissons des normes techniques. Nous misons sur l'automatisation et l'intelligence artificielle pour améliorer les résultats des projets et accroître l'efficacité. Nous concevons des environnements de test et résolvons les problèmes techniques critiques qui font l'objet d'une escalade. Nous renforçons les compétences techniques de l'équipe et encadrons nos collègues afin de favoriser leur perfectionnement professionnel. Nous faisons valoir les améliorations à apporter aux produits en fonction des commentaires des clients et représentons Cisco lors d'événements sectoriels afin de partager notre expertise.

Qualifications minimales

• Baccalauréat et au moins huit ans d'expérience, maîtrise et au moins six ans d'expérience, ou expérience professionnelle équivalente.
• Une certification de niveau expert (par exemple, CCIE) est requise.
• Maîtrise bilingue : français canadien et anglais.

Qualifications recherchées

• Centre de données : maîtrise de Nexus, MDS, SAN, Fibre Channel et des hyperviseurs VMware.
• Réseaux d'entreprise : expertise du routage, de la commutation, des réseaux sans fil et des protocoles de sécurité.
• Automatisation : compétences avancées en programmabilité, en orchestration et dans les cadres DevOps.
• Sécurité : connaissance des pare-feu, du contrôle des accès fondé sur l'identité et de l'accès réseau à vérification systématique (ZTNA).
• Intégration : expérience de la mise en réseau dans le nuage et les environnements hybrides, de Cisco DNA Center et des cadres d'observabilité.

The starting salary range posted for this position is $119,000.00 to $150,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:
$158,200.00 - $241,700.00

Non-Metro New York state & Washington state:
$140,600.00 - $241,800.00

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.