Qualifications

• 2+ years in account management, customer success, or post-sales in B2B SaaS
• Proven experience owning pilots, onboarding, or customer engagements
• Customer-obsessed with adaptive approach tailoring to unique client goals
• Strong product fluency that simplifies the value of new products
• Energetic, confident, and present in customer interactions
• Proficient in driving product adoption through customer engagement and data analysis
• Collaborative partner with Account Executives for expansion and renewals

Responsibilities

• Run pilots by defining success criteria and driving customer engagement
• Own the onboarding process and rollout, aligning stakeholders for swift value realization
• Drive product adoption by training customers and sharing best practices
• Build and maintain strong relationships with champions, admins, and stakeholders
• Enable business expansion by mapping out use cases and identifying growth opportunities
• Lead check-ins and quarterly business reviews to reinforce value and address blockers
• Gather and relay insights on customer patterns and product feedback to Wispr

Benefits

• Collaborative work culture that fosters personal and professional growth
• Opportunities to work directly with customers and impact their workflows
• A focus on creating best practices and frameworks for business success
• Supportive of innovation, allowing for experimentation and learning
• Flexibility in a dynamic work environment encouraging creativity and efficiency