Customer Engagement Manager

Wispr Flow

$80K — $120K *
US-AnywhereRemote in United States
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in account management, customer success, or post-sales in B2B SaaS
  • Proven experience owning pilots, onboarding, or customer engagements
  • Customer-obsessed with adaptive approach tailoring to unique client goals
  • Strong product fluency that simplifies the value of new products
  • Energetic, confident, and present in customer interactions
  • Proficient in driving product adoption through customer engagement and data analysis
  • Collaborative partner with Account Executives for expansion and renewals

Responsibilities

  • Run pilots by defining success criteria and driving customer engagement
  • Own the onboarding process and rollout, aligning stakeholders for swift value realization
  • Drive product adoption by training customers and sharing best practices
  • Build and maintain strong relationships with champions, admins, and stakeholders
  • Enable business expansion by mapping out use cases and identifying growth opportunities
  • Lead check-ins and quarterly business reviews to reinforce value and address blockers
  • Gather and relay insights on customer patterns and product feedback to Wispr

Benefits

  • Collaborative work culture that fosters personal and professional growth
  • Opportunities to work directly with customers and impact their workflows
  • A focus on creating best practices and frameworks for business success
  • Supportive of innovation, allowing for experimentation and learning
  • Flexibility in a dynamic work environment encouraging creativity and efficiency
Full Job Description
What You'll Do
  • Run pilots - scope success criteria, drive engagement, and create a path to conversion
  • Own onboarding and rollout - build launch plans, align stakeholders, and help teams reach value quickly
  • Drive product adoption - train and enable customers on Wispr, sharing best practices that help transform their day-to-day work
  • Build customer relationships - earn trust with champions, admins, and business stakeholders
  • Enable expansion - map teams, use cases, and value stories, then partner with AEs on growth opportunities
  • Lead check-ins and QBRs - reinforce value, identify blockers, and align on next steps for adoption and growth
  • Bring insight back to Wispr - share customer patterns, adoption blockers, product feedback, and expansion signals


What Makes You a Great Fit
  • 2+ years of account management, customer success, or post-sales experience in B2B SaaS
  • You have owned pilots, onboarding, or engagements for enterprises
  • You are deeply customer-obsessed and adapt your approach to each customer's goals and environment
  • You have strong product fluency and can make new products feel simple and valuable
  • You bring energy, confidence, and presence in customer interactions
  • You know how to drive adoption using customer conversations, usage signals, and repeatable best practices
  • You partner well with AEs on expansion, renewal, and procurement conversations


Traits That Thrive at Wispr
  • High-agency, humble, intellectually curious - you don't hide behind process, but you know how to build it
  • Obsessed with users and fluent in their workflows - you build context, not just pitch product
  • Excellent communicator - written, verbal, and in the room. Customers trust you because you're clear, direct, and follow through
  • Analytical and experiment-driven - you test, measure, refine, and move fast without losing depth
  • Comfortable with ambiguity and energized by building the playbook from the ground up

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