KLA Tencor

Customer Engagement Applications Engineer - Northeast USA - SPTS Division

KLA Tencor$102K — $173K *
US-Anywhere
+ 2 other locationsRemote
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Degree in relevant science or engineering discipline
  • 3+ years semiconductor industry experience with process engineering knowledge
  • Knowledge of clean room procedures and analytical instrumentation
  • Experienced in report writing and presentations using Microsoft Office Suite
  • Familiarity with Lean/6-sigma concepts and AI tools like CoPilot
  • Customer service experience and problem-solving skills

Responsibilities

  • Deliver and implement effective process solutions that meet customer requirements
  • Install customer-specific processes on systems, ensuring compliance with specifications
  • Enhance existing processes to improve delivery of high-quality equipment
  • Attend on-site meetings for process installation and provide remote support
  • Collaborate with internal teams for tool setup and issue resolution
  • Work with sales on new applications and tool sale opportunities
  • Present project updates and detailed summaries to various stakeholders
  • Analyze complex data to provide actionable insights

Benefits

  • Medical, dental, and vision coverage
  • 401(K) with company matching
  • Employee stock purchase program (ESPP)
  • Tuition reimbursement and student debt assistance
  • Career development and growth opportunities
  • Wellness benefits including employee assistance program (EAP)
  • Paid time off and company holidays
Full Job Description
Group/Division
SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD®), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

Job Description/Preferred Qualifications

Responsibilities
  • Deliver, demonstrate, and implement process solutions that meet or exceed customer requirements - primary location is in Northeast United States (New York or Massachusetts).
  • Install customer-specific processes on both new and used systems, verifying compliance with agreed process specifications - "Process Transfer".
  • Enhance procedures, specifications, and existing processes to support the delivery of high-quality equipment, exceeding customer requirements.
  • On-site attendance for process installation, development and update meetings where needed, along with remote support for customers.
  • Collaboration with internal SPTS hardware and factory groups to ensure:
    • Proper tool/module software and hardware setup
    • Timely and appropriate issues reporting
    • Smooth timeline for process qualifications
  • Collaboration with sales team on new applications or potential for future tool sales
  • Make presentations for all onsite projects - executive reviews and detailed summaries
  • Proactive offering of solutions where required - current and future-facing
  • In depth compilation analysis of data - some of it complex with multiple variables
  • Develop familiarity with necessary process modules and endpoint capabilities

Key Behavioral Competencies
  • Able to communicate effectively with engineers and executives.
  • Flexible and highly motivated with a "hands on", "can do" approach.
  • Able to work both independently (unsupervised) and as part of a small to medium-sized team with generally tight deadlines.
  • Able to carry out relevant project work in a multi-tasked, manner with daily planning.
  • Data-driven with basic understanding of design of experiments and statistical process control
  • Able to effectively mentor other team members as required.
  • Willingness to work away from home at specific customer site(s) or abroad for extended periods of time on short notice. Estimated travel for this position is 50%.


Qualifications
  • Educated to degree level in a relevant science or engineering discipline
  • Ideal candidates have 3+ years of hands-on semiconductor industry experience (process engineering with basic understanding of general semiconductor manufacturing flows)
  • Knowledge of clean room procedures and analytical instrumentation desired.
  • Experience of report writing / progress presentations on a routine and frequent basis - using the Microsoft Office Suite
  • Familiarity with basic Lean/6-sigma concepts desired
  • Familiarity with using AI (CoPilot) for efficient workflows
  • Experience dealing with customers and ability to handle difficult situations


Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 1 year; Bachelor's Level Degree and related work experience of 3 years

Base Pay Range: $102,000.00 - $173,400.00 Annually

Primary Location: USA-MA-Remote-US03K

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

About KLA Tencor

KLA Corporation is a global capital equipment company that provides process control solutions for semiconductor and related industries. The Company's products are also used in a number of other high technology industries, including the packaging, light emitting diode (LED), power device and compound semiconductor markets. Its products and services are used by bare wafer, integrated circuit (IC), lithography reticle (reticle or mask) and disk manufacturers around the world. The Company's inspection and metrology products and related offerings are categorized in various groups, including Chip Manufacturing, Wafer Manufacturing, Reticle Manufacturing, LED, Power Device and Compound Semiconductor Manufacturing, Data Storage Media/Head Manufacturing, Microelectromechanical Systems (MEMS) Manufacturing, and General Purpose/Lab Applications.
Learn more about KLA Tencor
Size
11,300 employees
Market Cap
$52 billion
Industry
Net Income
$1.3 billion
Founded
1997
5 Year Trend
+21.5%
Revenue
$6 billion
NASDAQ

Similar Jobs

More Jobs at KLA Tencor

More Manufacturing & Automotive Jobs

Find similar Customer Engagement Applications Engineer - Northeast USA - SPTS Division jobs: