KLA Tencor

Manager Field Support

KLA Tencor$98K — $166K *
Boise, ID 83709In-Person
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor of Science or relevant work experience (3 years)
  • Strong leadership and personnel development skills
  • Experience in technical support and project management
  • Ability to manage critical situations and communicate effectively
  • Familiarity with engineering change upgrades and preventive maintenance

Responsibilities

  • Direct technical and administrative support activities at client sites
  • Ensure proper documentation and system maintenance
  • Schedule personnel for urgent situations
  • Maintain communication with design management to resolve technical issues
  • Evaluate and develop team members for operational efficiency
  • Serve as the primary point of contact for equipment management
  • Oversee internal and external reporting and escalation processes

Benefits

  • Participation in performance incentive programs
  • Comprehensive medical, dental, and vision coverage
  • 401(K) plan with company matching
  • Employee stock purchase program (ESPP)
  • Tuition reimbursement and student debt assistance
  • Financial planning and wellness benefits
  • Paid time off and holidays, including family care leave
Full Job Description
Job Description/Preferred Qualifications

Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function. Primary customer POC for equipment in their charge. Active people manager for a team of engineers. Responsible to drive internal/ external communications, reporting, escalation processes.

- SCOPE: Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives.

COMPLEXITY: Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.

DISCRETION: Erroneous decisions or failure to achieve results will cause delays in schedules.

INTERACTION: Frequently interacts with subordinate supervisors and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

SUPERVISION: Provides direct supervision to professional individual contributors and/or skilled, support individual contributors (e.g., technicians, designers, support personnel). Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

Minimum Qualifications

Bachelor of Science or work experience of 3 years

Base Pay Range: $98,200.00 - $166,900.00 Annually

Primary Location: USA-ID-Boise-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

About KLA Tencor

KLA Corporation is a global capital equipment company that provides process control solutions for semiconductor and related industries. The Company's products are also used in a number of other high technology industries, including the packaging, light emitting diode (LED), power device and compound semiconductor markets. Its products and services are used by bare wafer, integrated circuit (IC), lithography reticle (reticle or mask) and disk manufacturers around the world. The Company's inspection and metrology products and related offerings are categorized in various groups, including Chip Manufacturing, Wafer Manufacturing, Reticle Manufacturing, LED, Power Device and Compound Semiconductor Manufacturing, Data Storage Media/Head Manufacturing, Microelectromechanical Systems (MEMS) Manufacturing, and General Purpose/Lab Applications.
Learn more about KLA Tencor
Size
11,300 employees
Market Cap
$52 billion
Industry
Net Income
$1.3 billion
Founded
1997
5 Year Trend
+21.5%
Revenue
$6 billion
NASDAQ

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