Position SummaryAt Harness, our Customer Account Manager own the customer's success from onboarding through implementation and adoption. You'll be the trusted advisor and primary owner for a portfolio of accounts, driving customers to full value realization on the Harness platform, program-managing their implementation, and keeping their engineering, security, and executive teams aligned every step of the way.
This is a technical, customer-facing role for someone who's equally comfortable running a delivery plan and talking CI/CD with a platform engineering team.
About the role- Own the end-to-end customer journey, from onboarding and implementation through adoption and value realization, as the primary point of contact for your accounts.
- Build and execute customer success plans that tie Harness capabilities to each customer's business goals, and track measurable progress against them.
- Program-manage multi-workstream implementations: roadmap, milestones, scope, resourcing, and risk, coordinating Harness and customer teams throughout.
- Lead the engagement cadence: weekly status, proactive risk management, and clear communication, owning next steps rather than waiting for them.
- Drive product adoption and customer health, spotting risks early and resolving them with urgency.
- Run executive business reviews that showcase ROI and open the door to deeper adoption.
- Maintain clean project and delivery hygiene across your portfolio
About you- 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment.
- Harness CI/CD/Platform certification and a strong working knowledge of modern DevOps practices. You can hold your own with CI/CD, security, and platform engineering teams.
- Proven track record driving product adoption and customer outcomes in complex, technical environments.
- Demonstrated project-management skill leading multi-workstream software implementations.
- Proficiency with CRM, customer success, and project-management tools (Salesforce, Gainsight, Jira, and similar).
- Strong relationship-building at both executive and technical levels, with sharp analytical and communication skills.
- B.S. in Computer Science, Engineering, or a related technical field, or equivalent experience
Work Location- Remote within Central Timezone (in the United States)
What you will have at Harness- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
The anticipated base salary range for this position is between $123,000 and $137,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.
Pay transparency
$123,000-$137,000 USD
