About the roleWe're looking for a Creative Director, UX/UI to lead a talented group of designers in shaping the end-to-end digital experience across multiple owned brands with accountability across product, ecommerce and lead generation properties. This role owns the full UX/UI discipline from design system governance to conversion optimization and leads a team of designers organized across four specialized pods: Lead Gen, Ecommerce, Product Experience, and Design Systems. Working directly with product, marketing, and development agencies, this CD will translate business goals into intuitive, user-centered digital experiences that drive measurable performance outcomes.
What you'll do- Lead and manage a team of UX/UI designers across Lead Gen, Ecommerce, Product Experience, and Design Systems sub-teams designing intuitive, responsive interfaces for web and mobile across Brio, Closet World and Closet by Design's ecommerce and lead generation funnels.
- Own UX flows from discovery through delivery including wireframes, user journeys, low/high-fidelity prototypes, and final visual design assets.
- Optimize existing pages and flows to improve conversion rates, lead capture, and overall customer engagement across Closet World and Closets by Design digital properties.
- Collaborate with product managers, marketers, and developers to define requirements, validate hypotheses, and ship high-quality experiences at scale using design systems.
- Use data & analytics, multi-variant testing, and user feedback to inform design decisions and continuously iterate on solutions across all digital pods.
- Maintain and evolve shared design systems, ensuring consistency and speed across all digital touchpoints and brand properties.
- Lead usability testing and user research efforts; synthesize findings into clear, actionable design recommendations for stakeholders.
- Advocate for best-in-class UX practices and accessible, inclusive design across all digital properties including integration of AI toolsets and workflows.
Qualifications- 10+ years in a design leadership role, preferably within ecommerce, DTC retail, or online consumer products.
- Proven experience designing for high-traffic websites and mobile experiences with measurable performance outcomes ideally on platforms like Webflow, BigCommerce, Framer or Shopify.
- Demonstrated success designing lead generation flows including forms, landing pages, and conversion-optimized experiences.
- Strong portfolio showcasing user-centered design processes from research and ideation through polished delivery for web and mobile.
- Expertise in Figma and modern prototyping tools; solid understanding of UX best practices, responsive design, and front-end constraints.
- Ability to balance business goals with user needs and communicate design decisions clearly to cross-functional stakeholders and executive leadership.
- Comfortable working onsite in a fast-paced, collaborative Agile environment in Glendale, CA.
Nice to Have- Experience in DTC retail, subscription, or CPG.
- Experience delivering consumer software experiences.
- Deep knowledge of Webflow, Shopify & low-code web design platforms
- Experience in A/B testing, CRO, or performance marketing environments where design decisions are validated against measurable outcomes.
- Interest and passion for integrating AI-assisted toolsets into Figma and web tech workflows.
- Familiarity with analytics platforms such as Google Analytics, Mixpanel, or Hotjar.
Why Join Us- Grow a multi-brand, multi-team UX practice from the ground up.
- Work across fast-moving, established brands in home organizing and water technology.
- Lead measurable impact and create team culture in a fast growing, multi-faceted business.
- Drive & shape how all of our digital experiences evolve and scale.
The pay range for this role is:
150,000 - 215,000 USD per year (Softline HQ)
