Gem.com

Creative Director

Gem.com$140K — $150K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8-12+ years in brand, creative strategy, or design leadership
  • Proven experience leading brand strategy in SaaS or performance-driven digital environments
  • Deep understanding of SaaS positioning and performance marketing
  • Demonstrated ability to balance brand-building with measurable growth outcomes
  • Experience presenting to executive leadership and influencing cross-functional stakeholders
  • Strong portfolio showing conceptual thinking and execution excellence
  • Proven success managing contractors or distributed creative teams

Responsibilities

  • Lead and evolve brand strategy across SaaS and Agency functions
  • Clarify and differentiate SaaS positioning in a competitive market
  • Develop and enforce brand guidelines (visual and messaging)
  • Translate business objectives and technical concepts into compelling creative direction
  • Balance long-term brand equity with short-term conversion goals
  • Partner with cross-functional teams to align creative with GTM priorities
  • Oversee creative from brief to final delivery

Benefits

  • Comprehensive employment package including competitive compensation
  • Career development opportunities
  • 401K match
  • Parental leave
  • Access to AI tools for improved productivity and decision-making
Full Job Description
The Role

We are seeking a strategic, hands-on Creative Director to lead brand strategy and creative execution across the company. This role is the single-threaded owner of brand identity, positioning, and creative quality - ensuring our SaaS platform, Agency services, and go-to-market efforts are cohesive, differentiated, and performance-driven.

This is a player-coach role. You will lead brand and creative strategy, present to executive leadership, manage external partners, and stay close to execution when needed. This role operates without a large internal team and requires strong contractor management and cross-functional influence.

What You'll Own

Brand Strategy & Positioning

  • Lead and evolve our brand strategy across SaaS and Agency functions
  • Clarify and differentiate our SaaS positioning in a competitive market
  • Develop and enforce brand guidelines (visual and messaging)
  • Ensure consistency across website, campaigns, sales enablement, product marketing, and client-facing materials


Creative Strategy & Performance Alignment

  • Translate business objectives, product positioning, and technical concepts into compelling creative direction
  • Balance long-term brand equity with short-term conversion and performance marketing goals
  • Partner with Marketing, Product, Sales, and Agency teams to align creative with GTM priorities
  • Present brand strategy, campaign concepts, and creative direction to executive teams


Execution & Quality Control

  • Lead concept development for campaigns, launches, and key initiatives
  • Oversee creative from brief to final delivery
  • Review and approve design, copy, and creative assets
  • Manage external designers, writers, and creative contractors effectively
  • Build scalable creative workflows that support growth


What Success Looks Like (6-12 Months)

  • A clearly articulated and unified brand system across the organization
  • Stronger SaaS positioning and messaging clarity
  • Higher-performing creative that drives both brand lift and conversion
  • Elevated quality and consistency across Marketing and Agency outputs
  • Efficient contractor management and scalable creative processes


Requirements

  • 8-12+ years in brand, creative strategy, or design leadership
  • Proven experience leading brand strategy in SaaS or performance-driven digital environments
  • Deep understanding of SaaS positioning and performance marketing
  • Demonstrated ability to balance brand-building with measurable growth outcomes
  • Experience presenting to executive leadership and influencing cross-functional stakeholders
  • Strong portfolio showing conceptual thinking and execution excellence
  • Proven success managing contractors or distributed creative teams
  • Comfortable operating in a lean, high-growth environment without a large internal team
  • Excellent communication, executive presence, and strategic thinking


*Auto parts or automotive ecommerce experience is a plus.

AI Fluency & Modern Tooling

At RevolutionParts, we expect team members to actively use modern tools - including AI-powered systems - to improve decision-making, productivity, and quality of work.

This includes:

  • Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving
  • Exercising strong judgment around data privacy, accuracy, and ethical use
  • Continuously learning and adapting as AI capabilities evolve


Proven examples of using AI to improve outcomes in prior roles is expected.

RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.

Compensation

The base pay range for this role is $140,000 - $150,000 per year.

About Gem.com

Industry
Founded
2013

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