Compensation: Budgeted between $72,000 and $89,025 dependent upon applicable experience.
Hybrid: Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.
Responsibilities:- Oversee the day-to-day operations of the department.
- Train, develop, and mentor team members by assessing needs, addressing performance and behavior strengths/weaknesses through timely use of coaching feedback, performance appraisals, and corrective action plans.
- Accurately track team attendance, work schedules, payroll, quality assurance of work, and recording of productivity.
- Participate in interviewing and hiring new team members.
- Prepare statistical reports (KPI) for areas of responsibility.
- Create, maintain, review, and enforce standardized operating procedures with team members.
- Ability to prepare, complete, review, and interpret performance reports.
- Foster and maintain positive, effective communication with payer representatives and internal teams.
- Anticipate and resolve issues related to payer enrollments, payer networks, reimbursement trends, and claims issues.
- Plan, evaluate, and improve the efficiency of business processes and procedures to enhance overall effectiveness.
- Increase customer satisfaction by understanding business needs and elevating client relationships from vendor/partner to trusted business advisor.
- Manage multiple tasks, analyze complex issues, and implement effective solutions.
- Other duties as assigned.
Education and Experience: - Bachelor's degree in business, healthcare management or equivalent combination of education and experience.
- Three years of experience in a leadership role such as clinic administrator, hospital departmental manager, health plan contract manager, or team lead.
- Two years of experience managing projects, including preparation and implementation of training and educational programs.
- Proficiency in preparing, analyzing, and interpreting data.
- Experience in applying organizational standards when developing requests for resources, including staff and equipment.
Preferred: - Health Plan administration experience.
- Legal contract experience.
Travel: Every team member exhibits our core values:- Team First
- Lift Others Up
- Share Openly
- Set and Crush Goals
- Delight the Client
