Compensation: Budgeted between $75,350 and $95,525 dependent upon years of applicable experience.
Hybrid: Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.
Responsibilities:Customer Strategy & Engagement- Develop and execute a comprehensive customer engagement strategy focused on retention and client success for RCM services
- Build trusted relationships with revenue cycle, finance, and operational leaders at client organizations
- Act as a trusted advisor aligning RCM performance with client business objectives
- Drive client advocacy, references, and long-term partnerships
Revenue Retention & Growth- Support client retention through delivery of measurable financial outcomes
- Identify opportunities to improve revenue performance, cash flow, and operational efficiency
- Partner with Client Success to align on retention and expansion opportunities
- Monitor client health and proactively address risks impacting retention
Operational Alignment & Delivery Oversight- Partner closely with Billing Operations, Coding, Denials, and AR teams to ensure consistent service delivery
- Translate client expectations into operational SLAs, KPIs, and performance standards
- Monitor service delivery metrics including days in AR, denial rate, and collection performance
- Ensure rapid resolution of service issues impacting client cash flow
Client Outcomes & Value Realization- Ensure clients achieve targeted financial and operational ROI from RCM services
- Translate performance insights into actionable recommendations and strategies
- Track and communicate progress against performance goals and KPIs
Voice of the Customer- Act as the primary advocate for clients internally
- Capture and synthesize customer feedback to influence service and process improvements
- Identify trends to inform broader operational enhancements
Compliance & Industry Leadership- Ensure engagement strategies align with healthcare regulatory requirements
- Stay current on industry trends in reimbursement models and RCM best practices
- Represent the organization in client-facing engagements as needed
- Other duties as assigned
Travel: - Ability to travel as needed.
Education and Experience: - Bachelor's degree or equivalent combination of education and experience.
- Five years of experience in healthcare revenue cycle management with a strong understanding of RCM workflows.
Preferred:- Experience in healthcare services, RCM outsourcing, or healthcare SaaS.
- Experience with multi-site or enterprise healthcare operations.
Every team member exhibits our core values:- Team First
- Lift Others Up
- Share Openly
- Set and Crush Goals
- Delight the Client
