Apple

Contingent Workforce Strategy Lead

Apple$120K — $145K *
Staffing
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in managing strategic initiatives or operations with cross-functional partners.
  • Strong problem-solver with a growth mindset for scalable solutions.
  • Proactive team player with ownership and accountability.
  • Excellent communication skills with a focus on collaborative partnerships.
  • Experience in data aggregation for diagnosing issues and presenting proposals.

Responsibilities

  • Own the end-to-end contingent staffing vendor strategy for ASO.
  • Manage vendor performance and hold partners accountable.
  • Define scope and statements of work in collaboration with the business.
  • Adapt vendor strategy in alignment with workforce direction and business shifts.
  • Support strategic workforce and hiring decisions with insights.

Benefits

  • Opportunity to shape a transformative vendor strategy.
  • Collaboration with multiple teams and stakeholders.
  • Involvement in strategic decision-making processes.
  • Dynamic work environment with evolving responsibilities.
Full Job Description
Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

We're looking for a Contingent Workforce Strategy Lead to own and drive our contingent staffing vendor strategy. In this role, you'll build the capabilities, frameworks, and alignment needed to ensure our vendor strategy evolves alongside the broader transformation across ASO operations. With ASO undergoing a major transformation, the Workforce Strategy & Analytics (WSA) team is at the core of reshaping how and where we use vendor partners to support this evolution. You'll work closely with our Workforce Strategy Lead, who sets the overall workforce direction, as well as staffing partners, procurement, finance, and the central contingent workforce team, to keep our vendor strategy efficient, compliant, and built to flex.

Description

You'll own ASO's contingent staffing vendor strategy end to end, including performance management, scope and deliverable definition, and the ongoing evolution of the vendor landscape. You'll serve as the primary point of contact for staffing vendor partners, holding them accountable to performance while identifying when and how the vendor mix needs to change as the organization's work shifts. You'll own scope and statement of work (SOW) definition in partnership with the business, while procurement leads request for proposals (RFPs) and negotiates pricing and rate cards. Your vendor strategy work will align to the broader workforce direction set by our Workforce Strategy Lead, and you'll partner closely with them to ensure vendor decisions support the overall workforce plan. You'll also support the execution of strategic workforce and hiring decisions, with the opportunity to grow your responsibilities as the team evolves.

Minimum Qualifications

7+ years managing strategic initiatives, programs, or operations with varying cross-functional partners, including significant experience stitching together teams to drive operational plans and workforce initiatives

Strong focus on problem-solving, with a growth mindset and the ability to proactively identify opportunities and implement scalable solutions in an ambiguous, evolving environment

Proactive team player with a strong sense of ownership, accountability, and a natural curiosity to learn and adapt

Excellent communication and influencing skills, with a proven track record of building strong, collaborative partnerships with operations teams and stakeholders to drive strategic outcomes

Experience aggregating diverse information sources (data, feedback, trends) to diagnose root causes of issues, formulate proactive proposals, and deliver clear presentations to leadership

Preferred Qualifications

Experience in strategic vendor management, staffing operations, workforce planning, or procurement

Experience defining scope, deliverables, and statements of work (SOWs) with business stakeholders, or managing vendor performance and scorecards

Experience assessing and recommending changes to operating models or vendor structures as business needs evolve

Experience in retail, customer care, or e-commerce operations

Skilled in Excel/Numbers and data visualization tools (such as Tableau)

Curiosity about how AI and emerging technologies can improve vendor management, workforce planning, or staffing operations

BS/BA degree or equivalent experience

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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