Scotiabank

Content Designer, Digital Experience Design - Global Wealth Management

Scotiabank • $75K — $95K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in UX writing or related fields like content strategy or corporate communications.
  • Bachelor's degree in liberal arts, journalism, or technical writing.
  • Strong writing abilities with attention to detail and creativity.
  • Familiarity with financial services and a willingness to learn complex topics.
  • Experience working in agile scrum teams and collaboration with diverse roles.
  • Proficiency with content management systems and design tools like Figma.
  • French and/or Spanish language skills are a plus.

Responsibilities

  • Plan, write, edit, and enhance content for web and mobile products.
  • Create clear interface content like help articles and notifications.
  • Collaborate with cross-functional teams to define content needs.
  • Independently manage deliverables and ensure timely high-quality results.
  • Write in plain language and manage translation needs as necessary.
  • Develop and maintain content frameworks for team alignment.
  • Synthesize user research to create effective content experiences.
  • Simplify complex financial concepts into user-friendly formats.
  • Ensure content adheres to brand and legal standards.
  • Contribute to design reviews and collaborate on content strategies.

Benefits

  • Flexible work environment allowing for remote or hybrid options.
  • Professional development opportunities and career advancement.
  • Supportive team culture focused on collaboration and innovation.
Full Job Description
Requisition ID: 266992

As a Content Designer, you will work with UX and product designers, researchers, business lines, and digital product owners throughout the agile product cycle to create user experiences that touch Scotiabank, Scotia iTRADE, and Scotia Wealth Management customers every day. The ideal candidate for this role has experience providing UX writing and content design expertise on full user flows and digital experiences in mobile and web digital product environments and can confidently collaborate and manage relationships with Scotiabank's internal and external partners. In addition to product content writing experience, the candidate should have a basic understanding of service design, information architecture, journey mapping, wire framing, and usability research. You'll succeed in this role by being collaborative and effective at communicating your ideas. You also must be eager to learn and flexible to adapt to changing requirements and priorities and develop ways to scale and optimize your work.

Is this role right for you? In this role you will:
  • Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use
  • Write clear, consistent, and concise user-interface content, such as help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice
  • Work with designers, researchers, product owners, developers, and business lines to define content requirements and deliver compelling experiences
  • Independently plan for upcoming deliverables and deliver high-quality results in a timely manner
  • Write and advocate for plain language and manage French and Spanish translation requirements when needed
  • Help create, define, and maintain content frameworks & tools to support alignment across teams and digital products and experiences
  • Understand our customers and synthesize user research into viable content and communication experiences
  • Transform complex financial topics into easy-to-understand content frameworks, approaches, or strategies
  • Ensure content complies with corporate brand standards, legal, and compliance
  • Participate in design reviews and collaborate with product managers and designers on content strategy, content design, concepts, and storytelling
  • Develop and deliver original content according to the Scotiabank digital style guide and optimize content for search engines where required


Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:
  • 5+ years of experience in UX writing, content strategy, corporate communications, content marketing, copywriting, or technical writing
  • A bachelor's degree or higher in liberal arts, journalism, or technical writing
  • Expert communications skills with strong writing abilities, are a sharp writer, are detail-oriented, a creative thinker, and a superb editor
  • A fast learner who has an appetite to understand what's behind both simple and complex financial solutions & experience writing for financial services is highly valued
  • The ability to work within style and brand guidelines with a desire to push existing standards to the next level
  • Experience working on scrum teams and collaborating with designers, developers, product owners, researchers, digital accessibility specialists, translation teams, and legal
  • A comfort working within tight timeframes and working with a solution-seeking mindset within specific constraints
  • Familiarity in content management systems, Figma, and an understanding of collaboration tools such as Confluence and Jira
  • Experience planning for and developing technical, UI, or editorial content
  • French and/or Spanish language proficiency is considered an asset


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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